Just upgraded iPhone to 17 Pro Max

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Just upgraded iPhone to 17 Pro Max

Asif Sayani 0

Just upgraded my phone and always use

Microsoft Authenticator on my phone for MFA

I can’t access one my business email account and I’m the only Administrator.

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Answer 1

John Jefferson Doyon 70,805 Independent Advisor

Hi, I'm John! I will help you with this.

Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with the account or login-related issues.

If you are the only Global Admin and don’t have any alternative verification methods set up (like backup phone or email), then the only way forward is to contact Microsoft 365 support directly https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide They’ll ask you to verify your domain ownership and can help reset the MFA requirement so you can get back into your account.

Asif Sayani 0 Reputation points

2025-10-01T22:36:58.7333333+00:00

Thanks John

I have contacted Microsoft support and have open case with them…..

It’s been more than 55 hours since contacting them and still have not called me back . Apparently, due to recent iPhone upgrades, they are swamped

thanks again John for your response
John Jefferson Doyon 70,805 Reputation points Independent Advisor

2025-10-02T06:58:25.38+00:00

Thank you for letting me know.

In situations like this, only Microsoft Support can reset your MFA once they’ve verified domain ownership, so the best path forward is to rely on them.

In the meantime, you can keep checking the case status in your Microsoft 365 admin center and, if possible, try following up through another channel (like requesting a callback again or starting a chat).

Let me know if you have any further questions or concerns.

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Just upgraded iPhone to 17 Pro Max

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