How to fix Copilot button on Microsoft Edge

Question

How to fix Copilot button on Microsoft Edge

Greg Ferris 50

Copilot button on Microsoft Edge doesn't work anymore. It Keeps coming up with "It’s not you, it’s me

Something went wrong. I probably just need time to refresh."

Greg Ferris 50 Reputation points

2025-10-02T19:26:37.4366667+00:00

Sorry, nothing seems to help
Kamal Azizi 10 Reputation points

2025-10-05T05:32:41.71+00:00

Same issue for me as well. As soon as I log out of my MS account it works. Wasted so much time on this.
Ahmad Mohamad 15 Reputation points

2025-10-05T11:52:54.73+00:00

I am having a similar issue where the profile clashed after I added work profile. Now that edge does not have my work profile anymore, the personal profile won't ever sign in to copilot.

I have removed all work accounts in my personal laptop however when I signed into copilot, the pop up window will try to sign in and copilot will say it's not you, its me.

I have tried all the method under the sun and reinstall the edge, but when I signed in edge, copilot won't work. It will only work if I am not signed in. I will not make a new microsoft account for this as this is tied to my gmail.
Gary Friedman 15 Reputation points

2025-10-07T11:06:43.6433333+00:00

Hi All,

I went through this with a microsoft technical help person on the phone - I have a case number and everything

Essentially, we tried everything that was already described above. We created a new windows profile and that didn't even work.

The only thing that worked was to create a NEW profile within the edge browser but DO NOT link your account. If you keep it in guest mode then copilot magically works.

So it is a microsoft issue to fix at the moment whereby your microsoft account within the edge profile doesn't work. Only when Microsoft fix the link will it work. For now just don't sign in on your edge account and you'll be fine.
Clary-N 10,925 Reputation points Microsoft External Staff Moderator

2025-10-08T08:20:49.2533333+00:00
Hi,

Thank you for your patience and for sharing all the steps you’ve tried.

Since previous steps didn’t resolve the issue, I highly recommend performing an In-Place Upgrade of Windows, as this often fixes deeper system-level problems without removing your apps or data:

Go to Download Windows 11

Click Download Tool Now and run the Media Creation Tool.

Select Upgrade this PC now.

When prompted, choose Keep personal files and apps.

Follow the on-screen steps until the upgrade completes.

*Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:

How to run In-place upgrade in Windows 11 - Microsoft Q&A

How to perform a Windows 11 In-place upgrade | Microsoft - YouTube

If the issue persists, I recommend submitting feedback through the Feedback Hub. This helps log your experience directly with Microsoft, allowing the team to investigate and potentially include a fix in a future update.

If you have any further questions or need additional assistance, please don’t hesitate to contact us. We’re here to help.
Delia Dankwa 0 Reputation points

2025-10-11T02:47:13.9766667+00:00

Same still not working for me
Ahmad Mohamad 15 Reputation points

2025-10-15T08:30:41.2066667+00:00

Hi @Greg Ferris , I had the same issue. I just updated my Windows to the latest update Windows 11, version 25H2 and it fixed this copilot issue.

5 answers

Your answer

Greg Ferris 50 Reputation points

2025-10-02T19:26:37.4366667+00:00

Sorry, nothing seems to help
Kamal Azizi 10 Reputation points

2025-10-05T05:32:41.71+00:00

Same issue for me as well. As soon as I log out of my MS account it works. Wasted so much time on this.
Ahmad Mohamad 15 Reputation points

2025-10-05T11:52:54.73+00:00

I am having a similar issue where the profile clashed after I added work profile. Now that edge does not have my work profile anymore, the personal profile won't ever sign in to copilot.

I have removed all work accounts in my personal laptop however when I signed into copilot, the pop up window will try to sign in and copilot will say it's not you, its me.

I have tried all the method under the sun and reinstall the edge, but when I signed in edge, copilot won't work. It will only work if I am not signed in. I will not make a new microsoft account for this as this is tied to my gmail.
Gary Friedman 15 Reputation points

2025-10-07T11:06:43.6433333+00:00

Hi All,

I went through this with a microsoft technical help person on the phone - I have a case number and everything

Essentially, we tried everything that was already described above. We created a new windows profile and that didn't even work.

The only thing that worked was to create a NEW profile within the edge browser but DO NOT link your account. If you keep it in guest mode then copilot magically works.

So it is a microsoft issue to fix at the moment whereby your microsoft account within the edge profile doesn't work. Only when Microsoft fix the link will it work. For now just don't sign in on your edge account and you'll be fine.
Clary-N 10,925 Reputation points Microsoft External Staff Moderator

2025-10-08T08:20:49.2533333+00:00

Hi,

Thank you for your patience and for sharing all the steps you’ve tried.

Since previous steps didn’t resolve the issue, I highly recommend performing an In-Place Upgrade of Windows, as this often fixes deeper system-level problems without removing your apps or data:

Go to Download Windows 11

Click Download Tool Now and run the Media Creation Tool.

Select Upgrade this PC now.

When prompted, choose Keep personal files and apps.

Follow the on-screen steps until the upgrade completes.

*Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:

How to run In-place upgrade in Windows 11 - Microsoft Q&A

How to perform a Windows 11 In-place upgrade | Microsoft - YouTube

If the issue persists, I recommend submitting feedback through the Feedback Hub. This helps log your experience directly with Microsoft, allowing the team to investigate and potentially include a fix in a future update.

If you have any further questions or need additional assistance, please don’t hesitate to contact us. We’re here to help.
Delia Dankwa 0 Reputation points

2025-10-11T02:47:13.9766667+00:00

Same still not working for me
Ahmad Mohamad 15 Reputation points

2025-10-15T08:30:41.2066667+00:00

Hi @Greg Ferris , I had the same issue. I just updated my Windows to the latest update Windows 11, version 25H2 and it fixed this copilot issue.

Answer 1

Gary Friedman 15

Hi All,

I went through this with a microsoft technical help person on the phone - I have a case number and everything

Essentially, we tried everything that was already described above. We created a new windows profile and that didn't even work.

The only thing that worked was to create a NEW profile within the edge browser but DO NOT link your account. If you keep it in guest mode then copilot magically works.

So it is a microsoft issue to fix at the moment whereby your microsoft account within the edge profile doesn't work. Only when Microsoft fix the link will it work. For now just don't sign in on your edge account and you'll be fine.

TFP 0 Reputation points

2025-10-12T16:10:33.4966667+00:00

I have verified that this is true for me too. Copilot comes back if I'm not logged in...but then unfortunately, it has no memory of our prior interactions. It continues to remember through the app on my laptop and on my phone. I believe that it stopped working with my profile after the last upgrade.
I am on version: Microsoft Edge is up to date. Version 141.0.3537.71 (Official build) (64-bit)

Answer 2

Alex 35

I'm also having this issue since a couple of day, using copilot by manually entering the website https://copilot.microsoft.com/ works, but with the top right button from Edge I always get the "it's not you it's us", it's been more than a week

Clary-N 10,925 Reputation points Microsoft External Staff Moderator

2025-10-04T08:40:31.3466667+00:00

Hi Alex,

Thank you for sharing your concern,

May I know if you have given those suggestions above a try yet?
David Waterhouse 20 Reputation points

2025-10-04T12:00:35.8933333+00:00

Noticed if I sign out of the edge browser, it works, but once I sign back in I also get the message "its not you its me" I have all updates installed.
Alex 35 Reputation points

2025-10-04T19:35:12.63+00:00

Same here, if I sign out it works, if I sign back it does not, and it's the same for my two computers so it's def' an issue on microsoft side @Clary-N Yes I tried everything and sadly nothing helped

Answer 3

John Funches 5

Just fixed this for a colleague yesterday! Three quick solutions:

1. Brutal cache clearance Enter edge://settings/clearBrowserData in Edge's address bar Check "Cached images and files" → Time range select "All time" → Clear immediately

2. Reset Copilot components

Visit edge://flags

Search for AI and Copilot

Change all related items to Disabled → Restart Edge → Change back to Enabled

3. Ultimate solution Directly enter edge://settings/help in Edge's address bar Let Edge automatically update to the latest version (We discovered version 124.0.2478.97 fixed this bug yesterday)

Actual results: Last week found Edge's "Efficiency mode" was blocking Copilot service - turned it off and immediately recovered. If still not working, use shortcut Ctrl+Shift+Space to directly summon Copilot sidebar, more reliable than clicking the button!

CL4P-TP NinjaBOT 20 Reputation points

2025-10-04T14:29:48.56+00:00

This didn't fix the issue. Every time I click on copilot a little pop-up shows up that looks like it's trying to login to my profile, then it goes directly to the "It’s not you, it’s me" error.
Ahmad Mohamad 15 Reputation points

2025-10-05T11:54:11.2766667+00:00

My edge is version 141.0.3537.57 and your quick solutions was not working.
Greg Ferris 50 Reputation points

2025-10-15T08:33:52.4766667+00:00

I do not know what has happened. I tried most above and still no fix. Opened today my laptop (Windows 11) and my desktop (Windows 10) and it is now working on both.

Thank you for your efforts, all.
Andrei Aksenov 0 Reputation points

2026-03-31T17:43:07.98+00:00

This is some kind of magic! The second solution worked for me. Thank you!

Answer 4

Greg Ferris 50

I do not know how, but it is now working. Thank you all for your efforts.

0 comments

Answer 5

Clary-N 10,925 Microsoft External Staff Moderator

Hi Greg Ferris,

Thank you for reaching out to Microsoft Q&A forum and I’m really sorry you’re experiencing trouble with the Copilot button in Microsoft Edge.

I understand how frustrating it can be to run into that error message. This issue often related to browser profile settings, extensions, or network conditions.

To help you get back on track, here are a few steps that have resolved the issue for others:

Step 1: Update Microsoft Edge

Outdated versions may not support the latest Copilot features.

Go to Settings > Help and feedback > About Microsoft Edge.
Install any available updates.
Restart the browser.

Step 2: Try a Clean Edge Profile

Sometimes the issue is tied to your current browser profile.

Click your profile icon in the top-right corner.
Select Browse as Guest or Add Profile.
Visit https://copilot.microsoft.com in the new profile. If it works there, your original profile may be corrupted.

Step 3: Clear Cache and Cookies

Old or corrupted cache can interfere with Copilot.

Press Ctrl + Shift + Delete in Edge.
Choose All time as the time range.
Check Cookies and other site data and Cached images and files.
Click Clear now, then restart Edge.

Step 4: Disable Extensions

Extensions can sometimes block Copilot’s functionality.

Go to Settings > Extensions.
Toggle off all extensions.
Reload the Copilot page. If it works, re-enable extensions one by one to identify the problematic one.

Step 5: Check Tracking Prevention Settings

Overly strict privacy settings may block Copilot.

Go to Settings > Privacy, search, and services.
Under Tracking prevention, select Balanced.
Restart Edge and try again.

Step 6: Re-login to Microsoft Account

Session issues can cause authentication errors.

Click your profile icon > Sign out.
Sign back in using your Microsoft account.
Refresh the Copilot page.

Step 7: Check Internet and VPN

Network restrictions can block Copilot’s backend services.

Ensure you have a stable internet connection.
Temporarily disable VPN or proxy.
Try switching to a different network (e.g., mobile hotspot).

If you’ve tried these steps and the issue persists, please let me know. I’m here to support you.

If the answer helps, click "Accept answer" and vote "upvote". If you have additional questions about this answer, please click "Comment".

Note: If you want to receive email notifications about this thread, follow the steps in our documentation to enable email notifications.

Clary-N 10,925 Reputation points Microsoft External Staff Moderator

2025-10-03T09:32:49.8633333+00:00
Hi Greg Ferris,

Thanks again for your patience. Since the Copilot button in Microsoft Edge is still not working and previous fixes haven’t resolved the issue, here are updated steps that have helped other users—this time including clean boot process and a fresh Windows profile setup instead of just an Edge profile.

Step 1: Perform a Clean Boot

This helps eliminate software conflicts that may be interfering with Copilot.

Press Windows + R, type msconfig, and press Enter.

In the Services tab, check Hide all Microsoft services, then click Disable all.

Go to the Startup tab and click Open Task Manager.

Disable all startup items.

Restart your computer.

*Disclaimer: A "clean boot" starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get back on track.

Step 2: Create a New Windows User Profile

This helps isolate issues tied to your current Windows environment.

Open Settings > Accounts > Other users

Click Add account and follow the prompts to create a new local or Microsoft account.

Sign out and log in with the new profile.

Open Microsoft Edge and visit https://copilot.microsoft.com

If Copilot works here, your original Windows profile may be corrupted.

Please keep me posted on how it goes, and feel free to reach out if you need any further assistance.
Clary-N 10,925 Reputation points Microsoft External Staff Moderator

2025-10-14T00:47:11.45+00:00

Hi Greg Ferris,

It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.
Clary-N 10,925 Reputation points Microsoft External Staff Moderator

2025-10-15T07:58:22.6733333+00:00

Hi Greg Ferris,
Is there any update from you? If yes, please feel free to let us know
Greg Ferris 50 Reputation points

2025-10-15T08:38:31.11+00:00

I do not know how, but it is now working. Thank you all for your efforts.
Clary-N 10,925 Reputation points Microsoft External Staff Moderator

2025-10-16T06:47:48.6966667+00:00

Hi Greg Ferris,

Thank you for letting us know. We’re happy to hear that everything is now working as expected. Sometimes updates or system processes complete in the background, which can resolve the issue without further action.

We truly appreciate your patience and your kind words. If you experience any other issues or have questions in the future, please don’t hesitate to reach out. We're always here to help.

If you think my reply is helpful to you, please remember to mark it as an answer. This helps others in the community facing similar problems. Thanks again for your understanding.

Take care and have a wonderful day!

Share via

How to fix Copilot button on Microsoft Edge

5 answers

Your answer