My account says "working offline" How do i change that?

I take it you are referring to your e-mail account? Which e-mail program are you using?

Hi @Susan Smith 

Thank you for posting your question in the Microsoft Q&A forum. 

To help narrow down the issue, could you confirm whether it is related to Outlook? If so, please let us know which version you are using: Classic Outlook or the New Outlook experience. 

Here’s how to check and adjust your offline status depending on the version: 

In Classic Outlook: 
-Go to the ribbon and select Send/Receive, then choose Work Offline.  
-If you are currently offline, click Work Offline again to reconnect. 
In New Outlook: 
-Click the gear icon to open Settings > General > Offline >Toggle the option for Enabling offline email, calendar, and people > click Save. 

You can read more at Work offline or online in Outlook - Microsoft Support. 
If Outlook appears stuck in offline mode, please refer to these troubleshooting steps Resolving Outlook Stuck in "Working Offline" Mode - Microsoft Q&A. 

I hope this information is helpful. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.