Disappearing cursor in Outlook

Question

Disappearing cursor in Outlook

Daniel Reynolds 45

When I open any other app I can see my cursor, but as soon as I go onto Outlook my cursor is no longer visible. You can only see boxes or buttons being highlighted as my invisible cursor hovers over them. Restarting the program does not help, I have to restart the whole computer.

James Crooks 0 Reputation points

2025-11-24T12:15:46.49+00:00

Exactly the same thing is happening to me on my organisation-managed Microsoft Surface Pro 10 for Business, with Windows 11 23H2. The same thing happens on the internal display and on any connected external monitors. It also affects OneNote, but seemingly no other applications. Outlook (Classic) and OneNote are Microsoft 365 MSO (Version 2509 Build 16.019231.20246) 64-bit.

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James Crooks 0 Reputation points

2025-11-24T12:15:46.49+00:00

Exactly the same thing is happening to me on my organisation-managed Microsoft Surface Pro 10 for Business, with Windows 11 23H2. The same thing happens on the internal display and on any connected external monitors. It also affects OneNote, but seemingly no other applications. Outlook (Classic) and OneNote are Microsoft 365 MSO (Version 2509 Build 16.019231.20246) 64-bit.

Answer 1

Jayden-P 20,255 Microsoft External Staff Moderator

Hi @Daniel Reynolds

Thank you for posting your question in the Microsoft Q&A forum.

I'm sorry for the inconvenience you are facing, I know this interrupts your workflow.

Let's try some basic trouble shooting steps:

Open Outlook in safe mode - Microsoft Support (If this works, the problem is likely one of the add-ins, you can go to File > Option > Add-ins > Go > Uncheck any suspicious add-ins)
Repair an Office application - Microsoft Support (Choose Repair Online)
Create an Outlook profile - Microsoft Support(This doesn't affect your data)
Lastly, reinstall Classic Outlook app.

Additionally, you can try customizing your cursor in settings to see if it helps (bigger size, another color)

Please try and let me know if it works for you, if not, we can figure out another approach.

I hope this helps.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Jayden-P 20,255 Reputation points Microsoft External Staff Moderator

2025-10-24T12:17:30.32+00:00

Hi @Daniel Reynolds

Any update from you?

Are you able to use your pointer in Outlook now?

If the issue has been resolved, please kindly mark this as accepted answer.

This will help other find this solution more easily.

Warm thanks.
Daniel Reynolds 45 Reputation points

2025-10-24T12:31:19.5+00:00

Thank you Jayden - it doesn't happen all the time so I don't know straightaway, but it's good to have a reference to come back to should it happen again.
Jayden-P 20,255 Reputation points Microsoft External Staff Moderator

2025-10-24T12:34:15.16+00:00

Hi @Daniel Reynolds

If you ever meet this issue again, please try my methods.

I'm glad it is back to normal for you.
Malmarukesan Sivarajasundaram 0 Reputation points

2025-11-04T05:35:08.9733333+00:00

Thanks for the quick tips. Disabling Add-Ins helped in resolving the issue. Cheers.

Answer 2

Xanthan 0

Dear Microsoft, I have been trying the new outlook at work since it was first rolled out earlier this year and every time I try it I find a new bug. I thought that we are customers, not beta testers.

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Answer 3

Steve Iatropoulos 0 Microsoft Employee

Try putting your device to sleep and then wake it up. It seems to work for me after logging on again.

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Disappearing cursor in Outlook

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