Hello Setareh H,
Welcome to Microsoft Q&A Forum. And thanks for the detailed description and the screenshot.
Based on your description, please contact Microsoft Support for personalized assistance with Windows driver installation. They can guide you through compatibility checks and provide official solutions.
Ways to reach Microsoft Support:
- Windows Help & Support page: https://support.microsoft.com/contactus :Choose Window > Home support > Select Window, Technical Support > Chat with a support agent
- Get Help app (built into Windows): Press Windows key + S, type Get Help, and open the app. Then, type "update driver" and follow the prompt to get help.
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