copilot via edge lost Pages since last update

Question

copilot via edge lost Pages since last update

scott garrett 10

📣 Microsoft Support Escalation Message

Subject: Urgent: Copilot Pages Feature Missing After Update

Dear Microsoft Support,

After a recent Windows update in October 2025, the Copilot Pages feature has disappeared from my interface. - using copilot via Edge..The sidebar layout is now unstable, and the “Edit in a page” option causes distortion or fails to load entirely.

🔧 Issue Summary

Copilot Pages no longer appear in the sidebar.

“Edit in a page” triggers layout failure or blank response.

Chat history remains intact, but Pages are inaccessible and unrecoverable.

Microsoft’s recent acknowledgment of Copilot disappearing from the taskbar (KB5053598, KB5053606) does not address this issue.

🛠️ Troubleshooting Attempts

Requested callback (no response)

Chat support blocked after selecting phone

Tried incognito mode, cache clearing, browser switch — no success

Submitted escalation previously — no reply

🧭 Request

Please confirm:

Whether Copilot Pages are retrievable or permanently lost

If the new “Library” layout has replaced Pages, and how to access it

Whether a restoration protocol exists for affected users of lost pages.

This is a serious continuity issue. I’ve documented every step and need clear, actionable guidance. tried to reach via chat and phone. no luck. please please help

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Answer 1

scott garrett 10

thanks . in addition to the above things i mentioned; i also [per copilot ai instructions} i have closed Edge. closed copilot, reponed in both regular and private mode. no luck. next i uninstalled the most recent MS update [which seems t o be the trigger but not sure] and also closed all edge and 365 copilot and restarted. no luck again. signed in multiple times. no luck again. as for your suggestions: please comment please: A i get all updaes automaticaly so edge is uip to date. B so did 1 multiple times. 2.have not tried a new profile [not sure how?] plus- if that did work how would i regain my old pages in my current profile? so in other words how does that help me get my pages back in my profile ? im confused. also i just tried in settings; copilot fix. again no luck. please help if anyother ideas. no one seems to :

Haytham-C 4,210 Reputation points Microsoft External Staff Moderator

2025-11-02T03:00:41.53+00:00

Hello scott garrett

Thank you for the update, here's how you can create a new local account
Open your Windows settings > Apps > Other users

Then on the login windows, click I don't have this person's sign-in information

And click Add a user without a Microsoft account

After creating a new local user, Open Copilot and then login with your correct account and your previous work should be display also.

If it still not working, then I would suggest performing an in-place upgrade, you can refer to the instruction here

Please follow the steps and do keep me update.

Best regards.
scott garrett 10 Reputation points

2025-11-02T21:28:05.1933333+00:00

hi . thanks for trying to help and expalin steps in detail. ok i ; first closed edge and copilot. then i found and used another gmail account i had, restarted computer and opned it in tht other profile.. then opened edge. then opened copilot in edge. then signed in to copilot there using that newer profile.. and there were no pages on left [and of course none of my other conversatinos since they are in my real profile] then i tried to create a page. ie typed in center conversation- hovered over - hit edit to creat a page. and .. sorry.. no page was created. any other ideas. ? thanks . scott
scott garrett 10 Reputation points

2025-11-02T21:29:21.4933333+00:00

Note; you mention an inplace upgrade. note i already have windows 11. and i already have auto updates.. so not sure how this would help me at this point?
Haytham-C 4,210 Reputation points Microsoft External Staff Moderator

2025-11-05T08:10:09.62+00:00

Hello scott garrett
The in-place upgrade is also called an in-place repair, In-place upgrade is a process wherein it will repair many issues without deleting any files or data. It is also used to repair corrupted system files, apps, and even incompatible drivers on the system. So do give it a try.

Best regards.

Answer 2

Hello scott garrett

Thank you for reaching out to Microsoft Q&A and informed us about the issue

I understand that the missing Pages feature in Copilot must be very frustrating, here's how to tackle this:

Basic checks:

Please update your Edge browser to the latest version
Open Edge settings > Search for Copilot > enable it
Sign out of your account on Edge and then sign back in and go to Copilot again to test

Repair/Reset Edge:

Open Window settings > Apps > Installed apps > Find Edge > Click the three-dot > Advanced options > Repair If the issue with Copilot via Edge still persists > Reset

Test with a new profile:

Sometimes the issue could be happened due to a corrupted profile

Open Windows settings > Accounts > Other user > Add account > click I don't have this person's sign-in information > Add a user without Microsoft account > Follow the prompt
Once done, go to Edge and access Copilot again to see if the issue persists.

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copilot via edge lost Pages since last update

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