printer always prints landscape when portrait is chosen

Hi Darlene White, 

Thank you for reaching out to Microsoft Q&A Forum. 

I understand you're experiencing an issue where your printer only prints in landscape orientation, even when portrait is selected. I’m here to help! 

Here are a few steps you can try to resolve this: 

1. Check Default Orientation in Printer Preferences 

• Go to Settings > Bluetooth & devices > Printers & scanners 
• Select your printer > click Printing preferences 
• Look for Orientation and set it explicitly to Portrait 
• Click Apply or OK to save the changes 

2. Remove and Reinstall the Printer 

• Go to Control Panel > Devices and Printers 
• Right-click your printer > select Remove device 
• Then re-add the printer via Settings > Printers & scanners 

3. Update or Reinstall Printer Driver 

• Visit your printer manufacturer’s website 
• Download and install the latest driver for your printer model 
• This can help orientation settings 

4. Check Application-Specific Print Settings 

• Some apps (e.g., Adobe Acrobat) may override system settings 
• In Adobe, try disabling Auto-Rotate and Center and manually set orientation to Portrait 

5. Ensure Paper Size and Tray Are Correct 

• Double-check that the paper is loaded properly for portrait printing 
• Also verify that the selected paper size matches the actual paper in the tray 

Please try these steps and let me know if the issue persists. I’ll be happy to assist further if needed. 

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Are you using a standard paper format or a custom one?