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I am writing regarding my Microsoft Certified Trainer (MCT) status, which I have maintained for three consecutive years — from 2021 to 2024. My last MCT renewal expired on 22 August 2024.
When I attempted to renew at that time, the MCT enrollment tool was under a scheduled system upgrade. Following this, I communicated with the Microsoft community and received official responses confirming that my MCT renewal would be automatically extended:
Initially, it was extended to January 2025,
Then later confirmed to be valid through July 2025, and
Finally, extended to December 2025.
I was also informed that my MCT standing would remain visible under the Microsoft Certification Official Transcript in the “Microsoft Certified Trainer History” section and that I would receive a reminder 60 days before expiration.
However, as of November 2025, I found that my MCT status has disappeared from my transcript and that I no longer have access to the MCT portal. When I contacted ---PII removed---, I was advised to reapply as a new MCT.
Given the clear communication history I have with the Microsoft community (which I can attach for your review, along with all my MCT ID cards from 2021–2024), I believe this issue is the result of a system or record synchronization error during the portal upgrade period — not due to any lapse on my part.
What should I do now?my email id: ---PII removed---
---PII removed--- Moved from Community Center | Not monitored to Microsoft 365 and Office | Subscription, account, billing | For education | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
You are correct that MCT status has been removed from the Learn transcript. It has been removed for everyone.
You need to check the MCT Lounge for changes to the MCT program
https://techcommunity.microsoft.com/blog/mctnews/mct-status-and-history-has-moved-/4460336
Try https://aka.ms/mctlounge and https://aka.ms/mctportal where you will find out how to contact MCT support
I cannot access to https://aka.ms/mctlounge. Access is denied. The main problem is i have not been shown as a current MCT. I have also sent an email to the given email address of https://aka.ms/mctportal . they are not responding
They have a lot of support issues, not just yours. Be patient.
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Hi @Md Shah Alam,
Thank you for posting your question in the Microsoft Q&A forum. As part of the Microsoft Learn platform updates, MCT status has been removed from the Learn transcript for all users. This is expected behavior and not specific to your account.
You can find more details in the official announcement here: https://techcommunity.microsoft.com/blog/mctnews/mct-status-and-history-has-moved-/4460336
For any further questions or assistance, please visit: https://aka.ms/mctportal
Thank you again for reaching out. If you have any updates or further questions, feel free to leave a comment under this post. I’ll be happy to assist further.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Credentials support does not support MCT issues, there is a separate support channel via the MCT Portal https://aka.ms/mctportal
Hi @Julian Sharp,
Thank you so much for your comment and for sharing the additional update along with the link to the MCT portal for support.
Your effort to provide clarity and helpful resources is greatly appreciated, and I truly hope these details will be helpful to the original poster.
I emailed them. But they are not responding now
Hi @Md Shah Alam,
Thank you for getting back to me. Could you please let me know when you sent the email?
Also, please note that the email address provided on the portal is the official channel for submitting requests to the team. They handle a large number of cases, so responses are processed in the order they are received. I completely understand how frustrating the wait can be, and I kindly ask for your patience while they work through the queue.
Just to clarify, I work independently from that team and don’t have the ability to intervene or accelerate their process. Please understand that my goal here is to make sure you have the right information to reach the proper channel for submitting your issue or request.
If my answer helped you locate the correct contact point, I’d greatly appreciate it if you could mark it as the Accepted Answer. Doing so helps others who might face a similar issue find this post more easily.
If you have any additional questions, feel free to post them here.
Thanks for your response. Sorry for being impatient. I sent email 10:49 am Bangladesh Time. It is almost 9 hours
Thank you for getting back, @Md Shah Alam.
Pearson VUE typically allows 3–4 business days to respond to emails. In some cases, it may take a little longer depending on the nature of the inquiry and their current workload. I truly appreciate your patience during this process.
Hi @Md Shah Alam,
Hope you’re having a great day!
Do you have any additional questions on this topic?