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My government-issued ID only has a single name: "Manish". There is no last name. The registration portal is asking for a last name. What should I enter to ensure my ID matches on exam day?
Dear Support Team,
I have scheduled my Microsoft certification exam, but I mistakenly entered a last name during registration. However, my government-issued ID only contains a single name: Manish. There is no last name mentioned on my ID.
To ensure smooth verification on the day of the exam, I kindly request you to remove or update the last name from my profile so that it matches my official ID.
Please let me know if any further steps or documents are required from my side.
Thank you for your assistance.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Enter an underscore character _ for your last name
Hey Julian, thanks for your suggestion to enter an underscore (_) as the last name — I appreciate it. I was already aware of that workaround, but the issue was that when I tried to update my profile, the system wasn’t allowing me to make the change, suggesting raising ticket.
I even raised a support ticket but didn’t receive any response in time. So I had to cancel my scheduled exam. Interestingly, after cancellation, the system allowed me to update my name properly. Once that was fixed, I rescheduled the exam without any issues.
Just sharing this in case someone else faces the same situation sometimes cancellation resets the profile restrictions. Hope it helps!
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Hello @Manish (Cognizant),
Based on your answer to Julian, I truly appreciate your effort in finding a resolution. I believe that many users may encounter similar concerns, and your case could serve as a valuable reference for them.
Therefore, I would make a brief summary of this post so that other forum members could easily find useful information here:
Before registering for the exam: Microsoft allows users with a single legal name to enter an underscore (_) in the Last Name field to complete their profile.
However, once you have registered for an exam, this option may become locked, and you are required to raise a support ticket to make any changes.
If you cannot wait for support and need an urgent update, one workaround confirmed by the original poster Manish (Cognizant):
You can cancel your scheduled exam, update your profile, and then book a new exam.
Once again, thank you for your patience and sharing your experience, also contributing to the community; it really helps others understand the issue and find practical solutions.
If you need further assistance, feel free to post a question in this forum. It's not just me; the entire community is always here and happy to help!
Hello @Manish (Cognizant),
Thank you for reaching out to the Q&A forum!
Although your concern is typically outside the scope of my usual support responsibilities, I’ve taken the time to research it, and I’d love to share what I found to help you move forward.
Based your information, I understand that you want to update your legal name in your profile so that it matches your government-issued ID, is it correct?
If I understand correctly, normally, if you have not yet scheduled your exam:
However, since you mentioned that you have already scheduled your exam, you cannot edit this information yourself because your name details have already been synchronized with Pearson VUE or Certiport (the exam delivery provider).
Therefore, you need to contact Microsoft Certification Support by submitting an online support request via Credentials Support
You can follow the instructions through this article: Credentials support | Microsoft Learn
Once again, thank you again for raising this issue; it’s helped broaden my understanding. I hope you understand that I want to help as much as I can within the scope of this forum.
Look forward to hearing from you!
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