I have the something went wrong and your PIN isn’t available message.

Hi @Will M, 

Welcome to Microsoft Q&A forum. 

Thank you for providing the details of your situation. I understand you are facing a "Something went wrong and your PIN isn’t available" error, which is occurring while your Microsoft account is under a 30-day security-info change hold. 

This is a specific scenario, and I can clarify why it's happening and how to proceed. 

1. The 30-Day Hold: This is a critical security safeguard. When recovery information (like your email) is updated, Microsoft places a temporary 30-day hold on the account. During this period, actions that require a verification code—such as resetting your PIN online—are blocked to prevent unauthorized changes. 
2. The PIN Error: Separately, the "PIN isn't available" error is typically a local issue on your PC, often caused by a corrupted Windows Hello cache or a setting that requires the PIN to be re-provisioned. 

The challenge is that the standard fix for the PIN (resetting it) is being blocked by the standard security hold. 

Here are the steps to regain access. These are designed to work without triggering a verification code. Please follow them in order and kindly update the outcome. 

1. Attempt to sign in with your password 

Your PIN is just one sign-in method. Your account password should still work. 

• On the sign-in screen, click Sign-in options. 
• Select the Password icon (which looks like a key). 
• Enter your Microsoft account password. 

2. If the password fails, try these physical steps 

• Disconnect from the Internet: Temporarily unplug your Ethernet cable or turn off your Wi-Fi router. This encourages Windows to use its cached credentials for your password. 
• Use wired peripherals: If you are using a Bluetooth keyboard or mouse, they may not be active in recovery or sign-in modes. Please connect a wired USB keyboard and mouse to ensure you can enter your password and navigate. 

3. If password sign-in succeeds: re-provision the PIN while offline 

If you successfully log in to your desktop: 

1. Stay disconnected from the internet. This is critical. 
2. Go to Settings > Accounts > Sign-in options. 
3. Select PIN (Windows Hello). 
4. Click Remove. Follow the prompts to confirm.
   
5. After the PIN is removed, click Set up to create a new PIN. 
6. Once the new PIN is working, you can reconnect to the internet. We recommend running Windows Update afterward to apply any related fixes. 

If the password sign-in fails or still asks for a verification code you cannot access, your options will be limited by the security hold. 

• Primary Option (wait): You will need to wait for the 30-day security period to complete. On the 30th day, the hold will be lifted, and you can use the "I forgot my PIN" link on the sign-in screen to reset it using your new recovery email. 
• Alternative (security key): If you previously registered a FIDO2 hardware security key (such as a YubiKey) with your account, you may be able to use it to sign in by selecting it from the "Sign-in options" menu. 

Please let me know which step you get to and what you see (e.g., “password rejected,” “no Remove PIN button,” or “wired keyboard not detected”). Based on your response, I can provide the next targeted steps. 

I appreciate your understanding and look forward to your response.

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