How to fix redeeming points ?

Hello @Cire Pabs

Thank you for reaching out to Microsoft Q&A and informed us about the issue. I understand that unable to receive your redeem code must be very frustrating, here's what I would suggest what to do next:

Go to your Bing Rewards homepage, click Redeem:

Then on the Redeem windows, click Order history:

In the order history window, you should be able to see the rewards that you've successfully redeemed with your points, then you can click Resend so that the code will be resend to your email address or you can click Get code

And if it still not works, pleas reach out to Bing Rewards support since us Forum user don't have access nor authorization to review your account.

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i already report this to a customer support and i did what they said step by step. can i redeem my points using my email only not phone number? but how?

It seems that you are encountering an issue with redeeming your points due to a verification requirement that is not supported in your country. Here are some steps you can take to resolve this issue:

1. Use Email Instead: Since the system suggests using email instead of a phone number, try reaching out to customer support via email. They may be able to assist you directly with the redemption process.
2. Check Country Support: Ensure that your country is supported for the redemption process. If not, you may need to consider using a different method or contacting support for alternatives.
3. Contact Support: If the above steps do not work, consider contacting the support team for the service you are using. They can provide specific guidance based on your situation and help you redeem your points smoothly.
4. Review Terms and Conditions: Sometimes, there may be specific terms related to point redemption in your region. Reviewing these can provide insights into any restrictions or requirements you may need to fulfill.

By following these steps, you should be able to address the issue with redeeming your points more effectively.

References:

• Troubleshoot account setup or Microsoft AI Cloud Partner Program renewal issues