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Having network problem connecting to my Brother printer

Richard Mayen 0 Reputation points
2025-11-18T05:17:39.2433333+00:00

I just started having a network issue connecting my HP computer to my Brother printer

Windows for home | Windows 11 | Devices and drivers
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  1. Darren-Ng 10,455 Reputation points Microsoft External Staff Moderator
    2025-11-18T06:04:12.2+00:00

    Dear @Richard Mayen,

    Thank you for posting your question in the Microsoft Q&A forum.

    Based on your description, your HP computer suddenly cannot connect to your Brother printer over the network. This is usually caused by Wi-Fi misconfiguration, driver issues, or IP conflicts. For better understanding your situation, could you please provide us more detail information as:

    • Does it appear any notification on your HP computer when it cannot connect to Brother printer?

    Here are some suggestions you can try:

    Confirm Network & Device Status

    • Make sure both the HP computer and Brother printer are on the same Wi-Fi network (same SSID and password).
    • Check the printer’s display for error messages (e.g., Paper Jam, Toner Empty). Clear any errors before proceeding

    Restart Devices

    • Power off the printer and computer, wait 30 seconds, then restart both.
    • If you changed your router password recently, re-enter it on the printer.

    Run Windows Printer Troubleshooter

    • On your HP computer: Settings > System > Troubleshoot > Other troubleshooters > Printer > Run
    • This can auto-fix common connectivity issues

    Verify Printer Settings

    • In Control Panel > Devices and Printers, ensure your Brother printer is set as default.
    • Clear any stuck print jobs: Right-click printer > See what’s printing > Cancel All Documents.

    Check IP Address & Add TCP/IP Port

    • Print a Network Configuration Report from the printer.
    • Confirm the IP address is valid (e.g., 192.168.x.x).
    • If valid, add a TCP/IP port: Printer Properties > Ports > Add Port > Standard TCP/IP Port > Enter printer IP.

    Update or Reinstall Printer Driver

    • Uninstall the old driver via Device Manager, restart, then reinstall.

    Reset Printer Network Settings

    • On the printer: Menu > Network > Reset Network.
    • Reconnect using WPS button or manually enter Wi-Fi credentials

    Check Firewall/Antivirus

    • Ensure your firewall or antivirus isn’t blocking printer communication. Temporarily disable and test.

    Kindly noted: If printing works via USB cable but not Wi-Fi, the issue is network-related (router settings, IP conflict, or wireless protocol)

    I hope information above helpful, if you have any other questions, please feel free to reach out.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  2. AI answer

    2025-11-18T05:17:56.61+00:00

    To troubleshoot the network issue connecting your HP computer to your Brother printer, you can follow these steps:

    1. Check Network Connectivity: Ensure that both your computer and the printer are connected to the same Wi-Fi network. You can verify this by checking the network settings on both devices.
    2. Verify Printer Status: Check if the printer is powered on and in a ready state. If it has a display panel, look for any error messages.
    3. Restart Devices: Turn off both your computer and printer. Wait for about 30 seconds, then turn them back on. This can often resolve temporary connectivity issues.
    4. Run the Printer Troubleshooter: On your Windows computer, go to Settings > System > Troubleshoot > Other troubleshooters, and then select Run next to Printer. This built-in tool can help identify and fix common issues.
    5. Check Printer Properties: Right-click on the printer icon in your devices list and select Properties. Ensure that the printer is set as the default printer and that the correct driver is installed.
    6. Reinstall Printer Driver: If the problem persists, consider uninstalling and reinstalling the printer driver. You can do this through Device Manager by right-clicking your printer and selecting Uninstall device. After that, restart your computer and reinstall the driver.
    7. Network Protocols: Ensure that the necessary network protocols are enabled on your computer. This includes checking that your firewall settings are not blocking the printer connection.

    Following these steps should help you resolve the network issue with your Brother printer.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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