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not receiving emails

Cathy Ramsey 0 Reputation points
2025-11-18T15:32:23.74+00:00

not receiving emails, well within the storage GB, gone through all help topics, my friend did a test email and still not receiving emails

Outlook | Windows | Classic Outlook for Windows | For business
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  1. AI answer

    2025-11-18T15:32:48.09+00:00

    If you are not receiving emails despite having sufficient storage and after testing with a friend, there are several troubleshooting steps you can take:

    1. Check Spam or Junk Folders: Sometimes, emails may be directed to these folders instead of your inbox.
    2. Verify Email Settings: Ensure that your email account settings are correctly configured, including any filters or rules that may redirect or delete incoming emails.
    3. Use Outlook on the Web: Log into Outlook on the web to see if emails are being received there. This can help determine if the issue is with the email app on your computer.
    4. Run Support and Recovery Assistant: This tool can help diagnose and fix issues with Outlook or your email account. It can address problems related to licensing, profile issues, or other factors affecting email delivery.
    5. Check for Blocked Senders: Make sure that the sender's email address is not on your blocked senders list.
    6. Contact Your Email Administrator: If you are using a business account, there may be additional restrictions or settings that need to be reviewed by your IT department.

    If none of these steps resolve the issue, consider reaching out to Microsoft support for further assistance.

    References:

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  2. Anonymous
    2025-11-18T17:40:48.2866667+00:00

    Hi @Cathy Ramsey 

    Thank you for posting on Microsoft Q&A forum. 

    It appears you’re experiencing issues with incoming emails despite having sufficient storage.  

    Please review the following steps to migrate the issue: 

    1/ Check Outlook and account settings 

    Make sure you’re using the correct version of Outlook and that your profile isn’t corrupted. 

    If Outlook can’t connect properly, repair your profile: 

    • Choose File > Account Settings > Account Settings  
    • Select your account > Repair   User's image User's image User's image

    To learn more, please visit: Fix your Outlook email connection by repairing your profile - Microsoft Support 

    2/ Verify junk email and rules 

    Check junk email settings: 

    • Open Outlook then go to the Home tab. 
    • In the Delete group, select Block → Junk Email Options.  User's image
    • From here, you can:  
      • Adjust the protection level (No Automatic Filtering, Low, High, Safe Lists Only). 
      • Manage Safe Senders, Safe Recipients, and Blocked Senders lists. 

    Check rules settings: 

    • In Outlook, select File > Select Manage Rules & Alerts. 
    • You can create, edit, or delete rules that move, delete, or flag messages based on conditions. 

    Additional details are available at the link below: I can't send or receive messages in Outlook - Microsoft Support 

    3/ Check forwarding and filters 

    • Go to File > Select Manage Rules & Alerts.  User's image User's image
    • In the Email Rules tab > Click New Rule. 
    • Under Start from a blank rule, select Apply rule on messages I receive > Choose Next.  User's image
    • Do not select any conditions if you want this to apply to all messages > Click Next, then confirm with Yes. User's image User's image
    • Under Select actions > Choose: forward it to people or public group (or redirect it to people or public group). 
    • Click the link in Step 2 to specify the forwarding address. 
    • Finish and apply the rule.  User's image

    You may find further guidance here: Microsoft Guide: Turn on automatic forwarding in Outlook. 

    4/ Confirm mailbox and cloud storage 

    5/ Run a message trace (Admin only) 

    If you have Microsoft 365 admin access: 

    • Go to Exchange Admin Center > Navigate to Mail Flow > Choose Message Trace. 
    • This shows if the email was delivered, rejected, deferred, or lost. 

    Here’s a resource that provides more insight: Message Trace Guide 

    6/ Check DNS and MX records 

    If you use a custom domain: 

    7/ Use Microsoft troubleshooters 

    You can try go to automated tools for Outlook and Microsoft 365 issues at here: Issues sending and receiving email.  

     

    I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.    

    Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

    I look forward to your thoughts on this. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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