14 day trail

Hi joseph goodwin

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.

Hi, joseph goodwin

Welcome to Microsoft Q&A forum.

I understand your frustration at the moment regarding your account being charged without your acknowledgement. Here are some workarounds you can try to resolve this issue:

Quick checks

Turn off recurring billing (if present)

• Go to account.microsoft.com/services → find any active Microsoft 365/OneDrive/storage line → Turn off recurring billing or Cancel. This admin guidance explains where subscriptions appear and how billing is controlled.

Identify the charge descriptor on your card

• Common descriptors include MICROSOFTMSBILL.INFO, Microsoft Store, or GOOGLEMICROSOFT (when purchased via Google Play). These patterns match many user reports of “mystery” Microsoft charges.

Why you might be charged when “I didn’t sign up”

Here are the most typical scenarios we see:

• Free trial that auto‑renewed under a Microsoft account you used on a device (PC, iPad, phone). Trials convert to paid unless recurring billing is turned off. The Microsoft billing playbook shows how auto‑renew behaves and where it’s surfaced in your account.
• Purchase made through a store (Microsoft Store, Apple App Store, Google Play). The subscription may not show inside your Microsoft web account if it was started via a third‑party store; the bank descriptor will point to the store channel (e.g., GOOGLE*MICROSOFT).
• Charges tied to a different email (old address, family member, or a past device). Many customers see charges while their current account shows no subscription; this often traces to a second Microsoft ID.
• Storage add‑ons or legacy plans (e.g., OneDrive storage or “Premium OD usage fees”). These post separately from Microsoft 365 and sometimes look unrelated on statements.

What to do next (step‑by‑step)

A. Find the subscription (even if it’s on another account)

• On each email you might’ve used with Microsoft, sign in to account.microsoft.com/services and check Subscriptions, Billing → Your products. (If you see “Dashboard” view, go to Billing → Your products.)
• If nothing shows but the bank keeps charging: note the descriptor, amount, and date(s), those let Microsoft Support trace the purchase across channels. Real examples of unresolved but traceable cases use that data to escalate.

B. If the trial or subscription exists → cancel and request refund

Use Cancel or Turn off recurring billing in the subscription panel. Then request a refund from the same panel or contact support; customers who provided charge details (date/amount/descriptor) were able to proceed to billing agents.

C. If the charge is via Apple/Google

Refunds must be initiated in the store used for purchase (Apple App Store → Purchase History, Google Play → Order history). The “GOOGLE*MICROSOFT” descriptor confirms Play‑store routing.

D. If you suspect fraud or an account mix‑up

Freeze recurring billing (Step 1) and contact your card issuer to block future transactions and dispute the unauthorized charge. Many users with repeated, unexplained monthly charges had success only after combining a Microsoft case with a bank dispute.

Contact Microsoft Support

Here's the path you can follow to reach out to Microsoft Support in order to receive direct assistance:

• Visit this website: Contact - Microsoft Support 
• Type Contact in the search box. 
• Now click Get help, and Select Contact Support or Sign in to contact support below. 
• Go to the Products and services tab, and choose either Microsoft 365 and Office category. 
• On the Category tab, choose Manage account subscription. 
• Go to Confirm. 
• You can now choose the option of Chat with a support agent on your web browser. 

Important Note*: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you. * 

Thank you for your patience in reading, we hope this information has been helpful to you. 

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If you are being charged for Microsoft 365 and you believe you have not signed up for a trial, there could be a few reasons for this. Common reasons include:

1. Changing your billing frequency, which could cancel any benefits and start charging your credit card.
2. Cancelling any paid subscriptions that might have been in place.
3. Using a Business Standard subscription, which may incur charges.

To resolve this issue, it is recommended to contact Microsoft 365 Support for assistance with your billing concerns.

References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?