Using the New Outlook for Mac features in business environments
Hi David Cahn
Thank you for posting your question in the Microsoft Q&A forum.
Based on your description, I also tested in my environment that I tried to Add a Gmail account to Outlook for Mac - Microsoft Support to see if I could get your expected behavior.
And then, I tried to move emails in Gmail to Outlook. I noticed a few things I’d like to share, and I hope they’ll be helpful to you:
- In New Outlook for Mac: I added my Gmail account and manually moved emails from Gmail to my Outlook. However, I realized that when I drag and drop directly, the emails in Gmail disappear. To keep the emails in Gmail, I right‑clicked > selected Move > chose Copy to folder...
- I also tried this in Legacy Outlook, and the process seems simpler since you can just drag and drop emails without losing them in Gmail. Once copied, switch back to New Outlook.
Gmail often relies on labels for organization, while Outlook relies on folders. In Gmail, you can stick different notes on a single email, but in Outlook, a document can usually only sit in one bin at a time. So, when you move your data, Outlook converts Labels into Folders. If a single email in Gmail has many labels, Outlook will likely create several copies of that email so that it appears in all corresponding folders in Outlook. Your organizational structure is preserved, and you will find emails exactly where you expect them, but your total storage usage might increase slightly due to these duplicates.
This action can only be applied to emails, it cannot be applied to folders. It also feels quite manual and time‑consuming because I had to split them into batches to ensure no issues occurred while moving them into Outlook.
However, for corporate accounts, the recommended migration method is through the backend. You can contact your IT Department for assistance if you don't have admin access to try:
- IMAP Migration: Moves email only using the IMAP protocol; works for any IMAP-enabled account (including business Gmail) but does not migrate calendars or contacts.
- Google Workspace Migration (Admin Center): Optimized for business Gmail - migrates email, calendar, and contacts using Google API (OAuth) for better speed and security.
They’re cloud-based migrations and here are some official Microsoft documentation and guidance:
Migrate other types of IMAP mailboxes to Microsoft 365 or Office 365 | Microsoft Learn
Migrate Google Workspace mailboxes to Microsoft 365 or Office 365 | Microsoft Learn
Perform a Google Workspace migration to Microsoft 365 or Office 365 | Microsoft Learn
Migrate business email and calendar from Google Workspace - Microsoft 365 admin | Microsoft Learn
I hope these suggestions provide some helpful ideas. Please don’t hesitate to reply via comments section if you have any further questions.
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