Keyboard and touch pad not detecting

Hello Ankita Tulsyan, welcome to Microsoft Q&A forum.

Please note that Surface Business devices has a dedicated support channel via Contact Surface Support for Business and Education customers.

In the meantime, if you want to troubleshoot the issue yourself, here are the steps:

1. Physical Inspection & Cleaning

• Detach the keyboard completely.
• Inspect the magnetic connector pins on both the Surface and the keyboard for dust or debris.
• Clean gently with a soft, dry microfiber cloth (avoid water or abrasive materials).
• Reattach firmly until you feel the magnetic click. Check if Caps Lock or Fn LEDs respond.

2. Force a Full Shutdown

• Press and hold the Power button for 20–30 seconds until the screen goes black.
• Wait 10 seconds, then press Power again to restart.
• Reattach the keyboard immediately after Windows loads.

3. Detach/Reattach Cycle

• While Windows is running, detach and reattach the keyboard several times (10–15 attempts).

4. Test in UEFI

• Shut down completely.
• Press and hold Volume Up, then press and release Power. Keep holding Volume Up until UEFI loads.
• Check if the keyboard works in UEFI:
  • Works in UEFI => Software/firmware issue (continue to next steps).
  • Does NOT work in UEFI => Hardware fault (skip to warranty replacement).

5. Install Latest Firmware & Drivers

• Download the latest Surface Pro 10 for Business Drivers and Firmware package.
• Run the MSI as administrator and restart twice.

6. Run Surface Diagnostic Toolkit

• Download: Surface Diagnostic Toolkit
• Run all input tests, including the Type Cover Connection Test.

If the issue persists after these steps (particularly if the keyboard fails in UEFI), the device or keyboard is likely defected. Please initiate a warranty replacement via the Surface for Business support portal linked above.

If the initial response doesn’t resolve your issue or if you have any questions about the steps, you can click “Add Comment” to provide more details, or use “Post Answer” if commenting isn’t available. Don’t worry—I’m here to assist you further if needed. 

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