Contact Surface Support for Business and Education customers

• Applies to:

  Surface, Surface Hub

Before you contact us

Review the Top Support Solutions for Surface devices.

Run the Surface Diagnostic Toolkit for Business (SDT). The SDT enables IT administrators to quickly investigate, troubleshoot, and resolve hardware, software, and firmware issues with Surface devices.

If you're still having a problem after reviewing the top solutions and running the toolkit, use the tabs below to select a support option.

Online support

Depending on your company's active product subscription(s) and/or paid Support offers, convenient solutions are available to manage your Surface device support requests individually and in bulk. Please follow the link that best fits your company's profile.

You manage your devices with Intune

Built into Intune, the Surface Management Portal provides a centralized solution to self-serve, manage, and monitor Surface devices at scale. Get support.

You have a Microsoft 365 Subscription

The Microsoft 365 Hardware Support Portal provides a self-serve, centralized solution to look up current warranty and protection plans, create service requests, and track the status of device repairs. Get support.

You have a Premier or Unified Support contract

Create, Manage, and track support requests while staying current on Microsoft technologies with access to select self-paced learning paths.

Learn more or Get Support.

All other business customers

To expedite your service requests, please make sure to include your device(s) serial number(s).

Get Support

In-store support

China, India

Make an appointment at a Surface Walk-In Center to help resolve your issue:

1. Go to the Surface Walk-In Center Contact Information page.
2. Select your location to find the Walk-In Center nearest you.
3. Choose your Walk-In Center and contact them to schedule an appointment.

Japan

Make an appointment at a participating Surface Authorized Service Provider BIC Camera to help resolve your issue:

1. Go to Surface 修理 | ビックカメラグループ (biccamera.co.jp) to find a participating Surface Authorized Service Provider for in-person support in Japan.
2. Select your location to find the Authorized Service Provider nearest you.
3. Choose your Authorized Service Provider and contact them to schedule an appointment.

Still need help? Go to Microsoft Community.