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Unable to Sign In to Microsoft Careers — "We don’t recognize this email" on all login methods
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Azeem Basha
45
Reputation points
Hi, I am unable to sign in or create an account on the new Microsoft Careers site.
Whenever I try to sign in using:
- Microsoft account
- Google account
- LinkedIn account
- Facebook account
… I get the error:
“We don't recognize this email. Create a new account.”
But I already have a valid Microsoft account, and I can sign in everywhere else (Outlook, Microsoft Account page, Windows, etc.).
I also tried:
- Different browsers (Chrome, Edge)
- Incognito mode
- Clearing cookies/cache
- Signing in from my phone
- Contacting the old Microsoft Careers email (it bounced)
- Visiting old support links (404 / retired platform)
Nothing works.
It looks like something is broken on Microsoft’s end with the new Careers site.
Can someone from Microsoft please reset my Careers profile or help activate my account so I can apply for jobs?
Thank you.
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Yury Shpakov 0 Reputation points2025-11-23T01:25:43.5533333+00:00 I added all details in comments to the previous answer. Probably there was an issue with the data migration between Microsoft and this new company.
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Aayush Kumar 5 Reputation points2025-11-28T07:43:53.04+00:00 same thing happening with me I have applied to internships and now I am not able to check the progress
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Sandeep Maheve 10 Reputation points2025-12-28T21:53:23.64+00:00 HI Folks,
i got the same problem.
I tried this thing and it worked.- Just click on Create new accoount and Just fill in the preference.
- After that page brings you to the same page where you won't see the create new account link but rather would see Sign in link at the same place
- Now just click on the Sign in with Microsoft login
- I assume you do have the microsoft account before you proceed with this step.
- if you dont have, create one.
- if you have, just click on the login with Microsoft account link from the circled tabs and i was able to login in
- Hope, this help solve your login issues\
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Ivy L 5 Reputation points
2025-12-28T21:58:40.2133333+00:00 I tried doing what you said above but after clicking sign in with microsoft it still said we don't recognize this email.
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Sandeep Maheve 10 Reputation points
2025-12-28T22:11:17.44+00:00 Just Try create an account at www.learn.microsoft.com and try again
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Ivy L 5 Reputation points
2025-12-30T21:02:31.1933333+00:00 No. I asked for Microsoft support awaiting for response.
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Sriharsha Akella 0 Reputation points2026-01-15T20:01:02.85+00:00 The above trick that was shared worked for me. I was able to sign in using my google account
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3 answers
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Gérard Oomens 123.9K Reputation points Volunteer Moderator2025-11-20T14:28:03.9733333+00:00 -
Yury Shpakov 0 Reputation points
2025-11-23T00:56:07.31+00:00 No, it's NOT about the endless loop trying to log in. We are experiencing a different issue.
- Being logged out, I open https://careers.microsoft.com/
- I got redirected to https://careers.microsoft.com/v2/global/en/home.html
- I click Sign in link in the lefthand upper corner
- I choose the option and click Sign in using Microsoft
- I remember I provided all requested consents for this app (I remember there were 2 consents requested)
- As a result I have this red message "We don't recognize this email. Create a new account."
Just in case I tried the different oath providers (again giving all requested consents to this application) -- with no luck. But I'm sure it was definitely under my Microsoft account. The same account that I use right now writing this message.
So, I even can't check the history of my applications anymore
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Yury Shpakov 0 Reputation points
2025-11-23T01:14:09.0633333+00:00 Yes, I double checked it here:
https://account.microsoft.com/privacy/app-access
The access was provided. But from this error message "We don't recognize this email. Create a new account.", it looks like they forget to migrate my Microsoft Career account from Microsoft to this new company. Is there a way to check my email ******@hotmail.com with the Microsoft's DB and with this new company's DB? Maybe they need to provide some manual migration? I don't want to loose all my information from Microsoft Career.
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Gérard Oomens 123.9K Reputation points Volunteer Moderator
2025-11-23T10:53:58.4866667+00:00 Sorry this is a public forum and I have no further suggestions.
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Gérard Oomens 123.9K Reputation points Volunteer Moderator
2025-11-23T11:07:53.2866667+00:00 I guess you cannot create a support request either?
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Yury Shpakov 0 Reputation points
2025-11-24T07:38:47.3366667+00:00 Oh, thank you! Just submitted a request to them!
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Aayush Kumar 5 Reputation points
2025-11-28T07:46:06.3066667+00:00 did it help if yes please provide the email it will be really helpful
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Prakhar Rastogi 0 Reputation points2025-12-03T10:28:36.78+00:00 did you get any response? is it resolved. Happening to me as well.
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Yury Shpakov 0 Reputation points
2026-01-07T07:49:30.4033333+00:00 Oh I see now :(
New Career website:
https://careers.microsoft.com/v2/global/en/home.html
Old Career website:
https://jobs.careers.microsoft.com/actioncenter/submitted
New website has a banner:
Welcome to the new Microsoft Careers site! We're excited for you to explore our refreshed platform and all the opportunities it offers. To get started, please take a moment to create a new profile and set up your preferences—this helps us tailor your experience. Note: Your previous application history has not been carried over to the new site. If you were already in the interview process or created an account before November 17, 2025, your previous profile and applications remain available. View previous applications and profile here.
Old website has a banner:
Heads up—this platform is being retired. You can still sign in to view your profile and application history, but only for a limited time. If you were already in the interview process, please be sure to sign in and complete any next steps before moving over to the new site. Ready to explore new opportunities? Visit the new Microsoft Careers site to discover what's next for you! If you're a Microsoft employee, please visit Microsoft Career Hub.
You see?!?! "Your previous application history has not been carried over to the new site."
Microsoft, it's rude! It's really rude!
I was waiting for 1.5 months for this bug to be fixed.
Why was I waiting 1.5 months?? What was I waiting for?
It was not a bug, it was a feature.
And Microsoft even did not send me an email explaining this braking change.
Good companies notify the customers several months upfront about such a breaking change.
Bad! Bad!
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