how can i get my emails to start working again?

To troubleshoot the issue of not receiving emails, you can follow these steps:

1. Check Outlook on the Web: Sign in to your Outlook on the web account to verify if your Microsoft 365 email account is functioning correctly. If you can see your emails there, the issue may be with your Outlook application.
2. Run the Microsoft Support and Recovery Assistant: This tool can help diagnose and fix various issues with Outlook. You can download it and run it on the affected computer to check for problems with your account or Outlook configuration.
3. Verify Email Server Status: Ensure that your email server is operational and that you can send and receive emails successfully. If there are issues with the server, that could be the cause of your problem.
4. Contact Support: Since you mentioned logging an issue with support, ensure that you check your support portal for any updates or to confirm that your issue is logged correctly.

If the problem persists after trying these steps, consider reaching out to your IT department or Microsoft Support for further assistance.

References:

• Help Identify My Issue with Sending/Receiving Email in Outlook (Automatic Checks)
• Find and fix email delivery issues as a Microsoft 365 for business admin
• Fix Outlook connection problems for Microsoft 365 account

Hi @Laura Oates

Thank you for posting your question in the Microsoft Q&A forum.

To assist you better, I will need more information.

Please check if your storage is full, go to Outlook Web > Settings > Account > Storage.

If it is full, you cannot receive incoming emails, you can delete some of them to free up space.

On your Classic Outlook, you can also check the storage in File > Storage. You can use Tools like Mailbox Cleanup to delete old items.

Next thing to check is inbox rule. In Outlook Web > Settings > Mail > Rules. Find any rule that moves or deletes incoming emails.

In Classic Outlook > File > Manage Rules and Alerts > Check if there is any rule that moves or deletes incoming emails.

Last thing, In Outlook Web > Settings > Mail > Junk emails > Check if you are blocking any legitimate email address.

In Classic Outlook, go to Junk Email Options and check like above.

I look forward for your reply.

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