My email is not working. Not receiving emails. What do I do?

If you are experiencing issues with not receiving emails in Outlook, here are some steps you can take to troubleshoot the problem:

1. Check Outlook on the Web: Sign in to Outlook on the web to see if you are receiving emails there. If you can see your emails online but not in the Outlook application, the issue may be with your email app or computer.
2. Run the Support and Recovery Assistant: This tool can help diagnose and fix issues with Outlook or your Microsoft 365 account. You can download it and run it on your computer to identify and resolve problems.
3. Check for Email Filters: Ensure that there are no filters set up in your Outlook that might be moving emails to other folders or deleting them.
4. Verify Your Account Settings: Make sure your account settings in Outlook are correct. This includes checking your incoming and outgoing server settings.
5. Check Spam/Junk Folder: Sometimes, emails can end up in the spam or junk folder. Make sure to check these folders for any missing emails.
6. Update Outlook: Ensure that your Outlook application is up to date. Sometimes, updates can fix bugs that may be causing issues with email delivery.
7. Check Your Internet Connection: A poor internet connection can affect your ability to send and receive emails. Ensure you have a stable connection.

If these steps do not resolve the issue, you may need to contact your IT support or Microsoft support for further assistance.

References:

• Help Identify My Issue with Sending/Receiving Email in Outlook (Automatic Checks)
• Find and fix email delivery issues as a Microsoft 365 for business admin

Hello Scott Nelson

Thank you for reaching out to Microsoft Q&A Forum. I understand how frustrating it is to spend time trying to fix this and still not receive emails.

I can see that an AI Assist has provided some troubleshooting steps. Before we proceed further, could you please confirm whether you've tried the steps from the AI Assist response above?

In the meantime, here are a few additional steps that you could try:

1. Check account rules and storage

On Outlook on the web, go to Settings > Mail > Rules

• Make sure no rules are moving or deleting incoming emails
• In the same Settings, go to Account > Storage: Check mailbox storage isn’t full
• If your mailbox is full, delete/archive old items or empty Deleted Items, then try again.
• You can check Storage limits in Outlook.com

2. Review Blocked senders and Safe senders

• Still in Settings, go to Mail > Junk Email: Review and remove any addresses that shouldn’t be blocked in the Blocked senders and domains, then Add them to Safe senders and domains.

3. Test delivery from a different email provider

For example, ask someone to send you a plain text message (no attachment) from a different provider (e.g., Gmail if possible).

For more details, you can check this official article: Can't send or receive email in Outlook.com - Microsoft Support

Also, could you please share a bit more details, for example: whether emails arrive when you check via Outlook on the web, or whether any senders see a bounce/error message?

Thank you for your understanding and patience. Feel free to keep me posted.

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