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How to fix FH5 as it keeps crashing when i open it Error code 0xffffff9d

Zachary Thomas 0 Reputation points
2025-12-01T01:10:45.9733333+00:00

When ever i load up FH5 it crashes and gives me an error code the error code is 0xffffff9d and i couldn't find the error code in the official Xbox error code list

i have already repaired and reinstalled the game so I'm lost

and i have no idea what tag to use so if this is in the wrong section my bad

Windows for home | Other | Gaming
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  1. Clary-N 11,230 Reputation points Microsoft External Staff Moderator
    2025-12-02T05:44:23.7766667+00:00

    Hi Zachary Thomas,

    Thank you for reaching out to Microsoft Q&A forum. I understand how frustrating it can be when Forza Horizon 5 crashes, especially after you’ve already tried repairing and reinstalling the game.

    The error code 0xFFFFFF9D often suggests a system-level conflict rather than an issue with the game itself. To help resolve this, please try the following steps:

    Step 1: Update Your Graphics Drivers

    Visit your GPU manufacturer’s website (NVIDIA, AMD, or Intel) and download the latest drivers for your graphics card.

    Restart your PC after installation to apply changes.

    *Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. 

    Step 2: Update Visual C++ Redistributables

    FH5 relies on these components to run properly. Download the latest versions from Microsoft:

    Microsoft Visual C++ Redistributable latest supported downloads

    Install and restart your PC.

    Step 3: Perform a Clean Boot

    This helps rule out conflicts from third-party apps or services:

    • Press Windows + R, type "msconfig", and hit Enter.
    • Under Services, check Hide all Microsoft services, then click Disable all.
    • In Startup, click Open Task Manager and disable all startup items.
    • Restart your PC and try launching FH5

    *Disclaimer: A "clean boot" starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.  These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get back on track. 

    Please try these steps and let me know if the issue persists. I’ll be happy to assist further.

    If the answer helps, click "Accept answer" and vote "upvote". If you have additional questions about this answer, please click "Comment".

    Note: If you want to receive email notifications about this thread, follow the steps in our documentation to enable email notifications.

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  2. AI answer

    2025-12-01T01:10:53.98+00:00

    The error code 0xffffff9d is not specifically listed in the provided context, but here are some general troubleshooting steps you can try to resolve crashes with games like Forza Horizon 5 (FH5):

    1. Update Gaming Services: Ensure that your Gaming Services are up to date. You can do this by launching PowerShell as an administrator and running the following commands: 
         get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
      After that, reinstall the Gaming Services app.
    2. Update the Xbox App: Make sure the Xbox App is also updated. You can check for updates in the Microsoft Store or use PowerShell to remove and reinstall it similar to the Gaming Services.
    3. Check for System Updates: Ensure that your Windows operating system is fully updated, as updates can fix bugs and improve compatibility with games.
    4. Verify Game Files: If you are using a platform like the Microsoft Store, you can check the game files for any corruption or missing files.
    5. Reinstall the Game: If the problem persists, consider uninstalling and then reinstalling Forza Horizon 5 to ensure all game files are intact.
    6. Check for Hardware Issues: Sometimes, crashes can be caused by hardware problems. Ensure your graphics drivers are up to date and that your system meets the game's requirements.

    If these steps do not resolve the issue, you may want to consult the official Xbox support or community forums for more specific guidance related to the error code you are encountering.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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