The Xbox App opens and the crashes immediately

Hi Auggie Payton,

Thank you for reaching out to Microsoft Q&A forum and sharing the details of the issue you’re experiencing with the Xbox App and Minecraft Launcher. I understand how frustrating it can be when apps crash repeatedly, especially when you’ve already tried multiple troubleshooting steps.

To help resolve this, please try these following advanced steps:

Step 1: Check for corrupted system files

Open Windows Command Prompt (Admin) and run:

sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth

These commands will scan and repair any corrupted Windows files that may be causing the issue.

Step 2: Create a new Windows user profile

• Open Settings > Accounts > Family & other users.
• Click Add someone else to this PC.
• Choose Add a user without a Microsoft account for a local account.
• Enter username (and password if desired) > Next.
• Sign in with the new account and test the Xbox App. This helps rule out profile corruption as the cause.

Step 3: Perform in-place upgrade

• Download the Windows 10 Media Creation Tool.
• Run the tool and choose Upgrade this PC now.
• Select Keep personal files and apps when prompted.
• Let the upgrade complete and restart your PC.

*Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:   

How to run In-place upgrade in Windows 10

In case you have additional questions or need further assistance, feel free to reach out. I'll be glad to help.

Thank you again for your patience and understanding.

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If the Xbox App is crashing immediately upon opening, there are a few troubleshooting steps you can try:

1. Ensure Gaming Services are up to date: Sometimes, outdated Gaming Services can cause issues. You can check for updates by launching PowerShell as an administrator and running the following command:

      get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   

   Then, reinstall it by entering:

      start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   

2. Update the Xbox App: Make sure that the Xbox App is up to date. If you have been in a development sandbox for a long time, it may not have updated automatically. Switch to the RETAIL sandbox and check for updates.
3. Check for Crashes: Use the Event Viewer to check for any crash logs related to the Xbox App. Look for Event IDs 1000 and 1001 in the Application event log.
4. Reset Group Policy Settings: If your system is managed by Group Policies, resetting them might help. You can do this by running the following commands in an elevated command prompt:

      RD /S /Q "%WinDir%\System32\GroupPolicyUsers" && RD /S /Q "%WinDir%\System32\GroupPolicy"
      gpupdate /force
   

5. Reinstall the Xbox App: If none of the above steps work, consider uninstalling the Xbox App completely and then reinstalling it from the Microsoft Store.

These steps should help resolve the crashing issue with the Xbox App. If the problem persists, you may want to check for any additional software conflicts or seek further assistance from Microsoft support.

References:

• Troubleshooting Sign-in and Sandbox Errors
• Modern, Inbox, and Microsoft Store Apps troubleshooting guidance