My status is set to Out of office and won't change

Issue: My Teams and Outlook status were stuck on “Out of Office” even after trying all common fixes (reinstalling apps, clearing cache, signing out/in, toggling OOO settings, etc.).

Resolution: I found that I had accepted a PTO calendar event from a teammate that was marked as “Out of Office.” Changing my response from Accepted → Declined immediately resolved the issue.

Root Cause: Presence in Teams is tied to your Exchange calendar. If you accept an event marked as “Show As: Out of Office” (e.g., someone’s PTO invite), your status will automatically switch to OOO—even if your own automatic replies are disabled.

Tip:

• Before accepting invites, check the Show As field. If it says “Out of Office,” consider changing it to “Busy” or declining if appropriate.
• Alternatively, set up an Outlook rule to auto-decline OOO invites if they’re not relevant.

Hi @Matthew Gierhart,

I hope you are having a great day so far.

It was truly a pleasure working with you on this thread. I understand that you might have other important matters at hand to attend to and do not have convenient time for this at the moment. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it. 

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.

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Hi @Matthew Gierhart,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. I hope the information I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process. 

I look forward to hearing from you soon.

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Hi @Matthew Gierhart,

Thanks for reaching out to Q&A Forum.

Based on your description, you're experiencing an issue where your status is stuck on "Out of Office" and won't change, I'd recommend you a few steps for you to troubleshoot this issue.

1. Check your Teams status:

Desktop app:

1. Click on your profile picture at the top of your screen.
2. Select “Reset status” from the drop-down menu.
3. You can also select “Available” to change your status.

Mobile version:

1. Tap on your profile icon in the upper left corner of your screen.
2. Select “Reset Status” or tap on “Available”.

Once you’ve completed the steps above, I recommend setting a status message. 

Then, please make sure to restart Microsoft Teams. To do it, you’ll need to:

Windows PC:

1. Open the Task Manager. If you can’t find it, type “Task Manager” on the search bar at the bottom of your screen and hit Enter.
2. Click on Microsoft Teams.
3. Select “End Task”.

Mac:

1. Press the Option + Command + Escape keys at the same time.
2. Select Microsoft Teams and click on “Force Quit”.

Android:

1. Open the Settings menu.
2. Go to “Apps & Notifications” and tap on Microsoft Teams.
3. Tap on “Force Stop”.

iPhone and iPad:

1. Go to the home screen and swipe up from the bottom of your screen. Then, pause in the middle of the screen. If your device has a home button, please double-click it.
2. Swipe right or left to find Microsoft Teams. Then, swipe up on it.
3. Check Your Outlook

As you may already know, you can join or create Teams meetings from your Outlook calendar because these apps are synced.

This has great benefits, but it may be the reason your status in Microsoft Teams is still stuck on “Out of office”

since you may not disable the “Automatic Replies” feature on Outlook. Having this feature turned on may automatically change your status to “Out of office”.

You can easily disable it by following this quick guide:

1. Open Outlook’s desktop app and click on “File” in the upper left corner of your screen.
2. Click on “Turn off” under “Automatic replies are being sent”.

Once you’ve turned off the automatic replies feature, it’s time for us to check your Outlook calendar events.

To do it, you’ll need to:

1. Open your Outlook Calendar.
2. Click on any meeting that indicates that you’re out of the office (they usually have a purple color).
3. Delete the meeting or select the Appointment tab and go to “Show as”. Then, select “Free” from the drop-down menu.

Once you’ve completed the steps above, please restart Outlook and Microsoft Teams and check if the issue was solved. If your status is still stuck on “Out of office”, chances are you have a corrupted cache.

3. Clear Your Cache

Windows PC:

1. Close Microsoft Teams and press the Windows key on your computer.
2. Type “Run” and press Enter.
3. Type “%appdata%\ Microsoft\Teams” in the text field.
4. Click on “Select All” at the top of your screen and press the Delete key on your laptop/computer.

Mac:

1. Close the app and open Finder. Then, click on “Go”.
2. Select “Go to Folder” from the drop-down menu.
3. Type “~/Library/Applications Support/Microsoft” in the text field and click on “Go”.
4. Right-click on the “teams” folder and click on “Move to Trash” or “Move to Bin”.
5. Open the Spotlight Search by clicking on the magnifier glass icon at the top of your screen).
6. Type “Keychain” and select “Keychain Access”.
7. Search for Microsoft Teams and right-click on “Microsoft Teams Identities Cache”. Then, select “Delete”.

Android:

1. Go to Settings and tap on “Storage”.
2. Tap on “Apps” and choose Microsoft Teams.
3. Select “Clear Cache”.

Please note that if you have an iPhone or iPad, you’ll need to reinstall the app to clear its cache

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. 

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out. 

I'm looking forward for your reply. 

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