Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
"Something went wrong. There was a problem signing in with your passkey"
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Pengyu Zhu
0
Reputation points
I've been trying to sign into my NSF account on my laptop. When I did it on my PC, I was able to use my Windows PIN for authentication. On my laptop however, there is no option for the Windows PIN and instead there is the option for security key or mobile device. I do not have a security device so I pick the mobile device but the QR code flashes for a second before disappearing with the error "Something went wrong. There was a problem signing in with your passkey". I have no idea why this is happening and why my PIN isn't an option on my laptop. There is an school account in addition to my personal account on my laptop but I don't see how that will affect the sign in on google.
Microsoft Security | Microsoft Authenticator
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AI answer
2025-12-18T08:20:28.83+00:00 It seems you are experiencing issues with signing in using your passkey on your laptop. Here are a few points to consider that may help resolve the problem:
- Bluetooth Requirement: If you are trying to sign in using a mobile device, ensure that Bluetooth is enabled on both your laptop and the mobile device. This is necessary for cross-device authentication.
- Orphaned Passkey: If you have previously used a passkey that is no longer registered with your Microsoft account, it may cause issues. You might need to remove any orphaned passkeys from your device and re-register a new passkey after cleaning up.
- Different Accounts: Since you mentioned having both a school and personal account, ensure that you are using the correct account for signing in. Sometimes, the credentials for different accounts can appear similar, leading to confusion.
- Device Settings: Check if the settings on your laptop allow for the use of Windows PIN for authentication. If not, you may need to adjust your security settings or ensure that your laptop is updated to the latest version of Windows.
If these steps do not resolve the issue, consider reaching out to your IT support or Microsoft support for further assistance.
References:
- Sign in with a passkey (FIDO2) for your work or school account
- Troubleshoot sign-in issues and account access problems
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