Hi @Rowena Dutton,
Welcome to the Microsoft Q&A forum.
Thank you for contacting us. I would like to provide you with some support information as follows:
To resolve this issue, please try the following steps:
Method 1: Sign out of your account and sign back in.
Method 2: Try accessing Microsoft Teams in an incognito/private browser tab to check whether the error still occurs.
If you are using the Teams app and clearing the cache still hasn’t fixed the issue, I recommend uninstalling and reinstalling the application to resolve the problem.
I hope this information is helpful. Please follow these steps and let me know if they work for you. If not, we can work together to identify the cause and resolve the issue.
Thank you for your patience and understanding. If you have any further questions or need additional assistance, please leave a comment below the post so I can continue supporting you.
I look forward to hearing from you.
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