Share via

Surface Pro 8 – Extremely Disappointing and Not Worth the Money

Ramin Nouri 0 Reputation points
2025-12-19T14:26:19.1166667+00:00

I am very disappointed with my experience with the Surface Pro 8.

One of the key features promoted by Microsoft is Smart Charging, which is supposed to protect battery health. In practice, this feature did not work. After my battery degraded severely, I found many reports online stating that Smart Charging has been paused or disabled for many users.

As a result, my device suffered major battery degradation in less than 3 years. I purchased the device for around €1200, and Microsoft support informed me that battery replacement would cost approximately €400. Multiple technicians advised that repairing the device at this price is not reasonable and that buying a new device would be a better option.

This is unacceptable for a premium product. A battery should not fail this early, especially when battery protection features are advertised. Microsoft should:

Provide clearer communication about Smart Charging issues

Offer more reasonable battery replacement options

Take responsibility for premature battery degradation

I hope this feedback is taken seriously, as it affects trust in the Surface brand.

Surface | Surface Pro | Power and battery
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Jess-Q 10,405 Reputation points Microsoft External Staff Moderator
    2025-12-22T12:00:36.3166667+00:00

    Hi @Ramin Nouri

    Thank you for posting your question in the Microsoft Q&A forum.    

    Regarding your issue, it's understandable to be concerned when a key aspect of a device as battery longevity does not align with expectations, particularly for a premium product. 

    Battery performance can be influenced by multiple factors over time, and features like Smart Charging are designed to help manage battery health under certain usage conditions. However, when the behavior or availability of such features isn’t clearly visible to users, it can lead to uncertainty and dissatisfaction, especially if battery degradation occurs sooner than anticipated. 

    I understand how challenging it can be when replacement costs are a significant portion of the original purchase price. Deciding whether to repair or replace a device is not always straightforward, and experiences can vary depending on usage, region, and available service options. 

    As Microsoft Surface user I highly encourage you to share this feedback through the Feedback Hub app in Windows (built into Windows):    

    Submitting detailed feedback there ensures it reaches the appropriate product teams and helps inform future improvements, including communication, feature transparency, and service options. 

     As Microsoft Community moderators, we are not directly involved in product design decisions and do not have access to the development roadmap. However, we want to assure you that your feedback has been acknowledged and is truly valued.     

    Thank you again for taking the time to provide constructive feedback. It’s valuable in helping improve the overall Surface experience. 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.
    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.