Share via

Outlook not downloading emails on iPad but is doing so on iPhone, Surface and iMac

Morrison Michael Forbes 0 Reputation points
2025-12-29T01:07:52.2233333+00:00

Emails in Outlook 365 are not downloading on iPad despite working properly on iMac, iPhone and Surface. I have refreshed the account in Mail settings and rebooted the iPad but no success.

Outlook | Outlook for mobile | Outlook for iOS | For home

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Chloe-V 8,070 Reputation points Microsoft External Staff Moderator
    2025-12-29T09:35:40.74+00:00

    Hi Morrison Michael Forbes,

    Welcome to Microsoft Q&A forum. 

    Based on your description, your iPad does not download emails while your iPhone, Surface, and iMac are working normally. This typically occurs when the iPad is using Apple’s default Mail application with a Microsoft 365 mailbox and the account becomes disconnected. Please try the steps below:

    A. If the iPad is using the Apple Mail app

    1. Re‑enter your Microsoft 365 credentials (re‑authenticate)

    • Go to Settings > Apps > Mail > Mail Accounts, select your Microsoft 365/Exchange account, choose Edit Settings, and sign in again (include MFA if prompted).

    2. If mail still does not sync, delete and re‑add the Exchange account

    • Settings > Apps > Mail > Mail Accounts > Exchange > Delete Account.
    • Then Add Account > Microsoft Exchange, sign in, and complete MFA.

    3. Check how Mail retrieves messages and notifications

    • Settings > Apps > Mail > Mail Accounts > Fetch New Data > enable Push (if available) and set Fetch = Automatically.
    • Also verify Settings > Notifications > Mail are enabled.

    Note: “Automatically” fetches in the background only when the iPad is charging and on Wi‑Fi.

    B. If the iPad is using the Outlook mobile app

    1. Quick local repair — Reset Account

    • Open Outlook > Settings > Accounts > choose your account > Reset Account.

    2. If the incident persists

    • Remove & re‑add the account or reinstall/update Outlook from the App Store.

    Please feel free to let me know if you have any further updates, thanks.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

    Was this answer helpful?

    2 people found this answer helpful.

  2. AI answer

    2025-12-29T01:07:59.0833333+00:00

    If Outlook is not downloading emails on your iPad while it works on other devices, there could be several reasons for this issue. Here are some troubleshooting steps you can try:

    1. Check Internet Connection: Ensure that your iPad has a stable internet connection. You can try switching between Wi-Fi and cellular data to see if that resolves the issue.
    2. Update Outlook App: Make sure that the Outlook app on your iPad is updated to the latest version. Sometimes, bugs in older versions can cause issues.
    3. Re-add the Email Account: Since you have already refreshed the account, you might want to try removing the email account from the Outlook app and then adding it back again. This can help reset any settings that might be causing the problem.
    4. Check Mail Settings: Verify that the mail settings on your iPad are configured correctly. Ensure that the incoming and outgoing server settings match those of your other devices where Outlook is working.
    5. Check for Restrictions: Sometimes, restrictions on the iPad can prevent apps from functioning correctly. Check if there are any restrictions set for the Outlook app.
    6. Reset Network Settings: If none of the above steps work, consider resetting the network settings on your iPad. This can resolve connectivity issues that might be affecting the app.

    If the problem persists after trying these steps, it may be worth reaching out to Microsoft support for further assistance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

    1 person found this answer helpful.