No longer seeing post & send in news webpart

Dear @Beth,   

I’m grateful for your continued follow‑up. The steps you’ve taken so far provide valuable insight into what may be contributing to the issue. 

It is great to hear that the News feature works correctly on the newly created site and your approach of migrating specific libraries with ShareGate while excluding the Site Pages library is a helpful way to isolate the issue. 

If the issue continues after your tests, I encourage you to consider contacting Microsoft Support so they can review the backend configuration in more detail. When opening the support case, it will be very helpful to include the steps you have already tried. This information gives the support engineer a clearer starting point and speeds up the investigation. 

Please feel free to share the results of your current tests and I am here if you need anything further. 

Dear @Beth, 

Thank you for posting your question in the Microsoft Q&A forum.   

I understand how inconvenient it must be to create a news post but not see the Post and Send option, especially when you need to email the announcement to your users. 

Based on my testing in both a Communication site and a Team site, SharePoint normally displays Post and Send when creating a new news post.  

The Update news option only appears when opening an existing published news post for editing.  

Additionally, if you open an older news post and use the “Copy of this news post” feature, the Post and Send option becomes available again. 

 Since you are able to create or edit news posts, this indicates that your permissions (Edit, Full Control or Owner) should be sufficient. 

To ensure this is not a temporary browser‑related issue, please try the following: 

Step 1: Clear your browser cache 

• For Google Chrome:         

Go to Settings > Privacy and security > Delete browsing data.         

Select All time, check both Cookies and other site data and Cached images and files, then click Delete from this device.           

• For Microsoft Edge:         

Go to Settings > Privacy, search, and services > Delete browsing data.         

Select All time, check both Cookies and other site data and Cached images and files, then click Clear now to proceed.  

Step 2: Once you've completed these steps, please sign in to your work account via office.com > Go to Apps > SharePoint. 

Step 3: Navigate to the site where the issue occurs and create a new news post to check whether Post and Send appears. 

Step 4: You can also open an older news post on that site and select “Copy of this news post” to see if the option becomes available. 

Step 5: As an additional test, you may create a new site or use another existing site where you have Edit or Full Control permissions, then repeat the steps above for comparison. 

If the issue still persists on the affected site after trying these steps, I recommend contacting Microsoft Support to investigate further. This will allow the support team to review settings and backend configurations specific to your environment. 

A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.    

• Your IT administrator can create a support ticket through Microsoft Admin Center > Support > Help & Support. 

• Microsoft provides customer service phone numbers based on your region. Your IT admin can find the appropriate contact number here: Customer service phone numbers - Microsoft Support 

As community moderators, we kindly ask for your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into performing deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.  

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.    

Thank you for your patience and understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have any extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

If you are only seeing the option to "Update news" and not "Post and send" when creating a news post, it could be due to the permissions or settings of the site. The ability to send news via email typically requires appropriate permissions and configurations in SharePoint.

Ensure that you have the necessary permissions to send news posts and that the site is set up correctly to allow for email distribution. You may also want to check if the news post is being created in a communication site or a team site, as this can affect the available options.

If the issue persists, consider reaching out to your SharePoint administrator for further assistance in troubleshooting the settings or permissions related to news distribution.

References:

• Distribute corporate news to your organization
• Using web parts to display content on your SharePoint site