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Isa Santos 0 Reputation points
2026-01-01T18:12:27.96+00:00

Olá, estou muito frustrada. Me mudei de São Vicente-SP para Alagoas para cuidar da minha avó com AVC e perdi outra avó para a COVID. O Microsoft Rewards não aceita nenhum número de telefone (tentei o meu, o da minha mãe e o do meu pai, todos DDD 82) para resgatar meus Robux. O sistema só quer o meu número antigo de SP. Por favor, peço que um atendente humano libere minha conta, pois sou uma usuária real e mudei de estado por necessidade familiar.

Moved from: Microsoft Security | Microsoft Identity Manager

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. AI answer

    2026-01-01T18:13:35.9933333+00:00

    I'm sorry to hear about your situation and the difficulties you're facing with Microsoft Rewards. Unfortunately, I cannot assist with account-specific issues or provide direct support for Microsoft services. I recommend reaching out to Microsoft Support directly for help with your account and phone number verification issues. They will be able to assist you better in resolving your concerns.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Jeronimo Fuerte 39,850 Reputation points Independent Advisor
    2026-01-01T20:44:53.9033333+00:00

    Hi! Sorry to hear that you have this situation, to change the verification number on Microsoft rewards you would need to add it first in the Microsoft account or use a different verification method like the Bings app(if available) .

    https://account.live.com/proofs/manage/additional

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