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Blocked by "Runs on Trust" (Ref 715-123225) – Cannot access Partner Center or create support request

ImL1s 0 Reputation points
2026-01-02T17:22:45.0266667+00:00

Hello,

This issue occurs before Partner Center enrollment is completed, so I do not have access to any Partner Center tools or support options.

My individual Microsoft Developer account is blocked by the automated "Runs on Trust" system.

Reference Number: 715-123225

Due to this block, I am unable to:

  • Access Partner Center
  • Complete individual developer registration
  • Create any support request through Partner Center or Business Support portals

When attempting to create a support request, I consistently encounter system errors (e.g., “Oops! Something went wrong”), which prevents case creation entirely. This appears to be a system-level restriction rather than a user configuration issue.

I have already contacted Consumer Support and followed all available public support paths, but they are unable to assist because I cannot access Partner Center or any developer support tools.

I am requesting guidance on how to escalate this issue to the Partner Center Vetting / Trust & Safety team for manual review and account unblocking.

I confirm that I am the legitimate account owner and am willing to provide any required identity verification or supporting documentation.

Thank you for your assistance.

Microsoft Partner Center | Other
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  1. AI answer

    2026-01-02T17:23:53.71+00:00

    If your Microsoft Developer account is blocked by the "Runs on Trust" system and you are unable to access Partner Center or create a support request, the best course of action is to contact Microsoft support directly for assistance. Since you mentioned that you have already contacted Consumer Support without resolution, you may need to escalate the issue further.

    Here are some steps you can take:

    1. Contact Microsoft Support: Use the support options available on the Microsoft support website. You may need to select the appropriate product and explain your situation in detail.
    2. Use the Contact Us Page: If you cannot access Partner Center, you can still visit the Contact us support page to find the right support channel for your issue.
    3. Identity Verification: Be prepared to provide any required identity verification or supporting documentation to prove your ownership of the account.
    4. Request Manual Review: Specifically ask for your case to be escalated to the Partner Center Vetting / Trust & Safety team for a manual review of your account status.

    Unfortunately, without access to Partner Center tools, your options may be limited, but persistence in contacting Microsoft support is key.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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