One Drive not signing in

If OneDrive is still not signing in after quitting and resetting, there are a few additional steps you can take:

1. Check Account Validity: Ensure that the account you are trying to sign in with has a valid OneDrive license assigned. This can be checked by your Microsoft 365 administrator in the Microsoft 365 admin center.
   • Navigate to Users > Active users, select the user experiencing the issue, and check under Licenses and apps to confirm that a OneDrive for Business license is assigned.
2. Unlink and Relink OneDrive: If you've added a different or old account to OneDrive, unlink it and relink OneDrive to the correct account. This can help resolve account-related issues.
3. Uninstall and Reinstall OneDrive: If the above steps do not work, consider uninstalling and then reinstalling OneDrive. This process will not result in data loss.
   • Go to Add or remove programs, find Microsoft OneDrive, and select Uninstall. After that, download the app again from the Microsoft website and follow the prompts to reinstall.
4. Clear Cached Identities: If there are multiple identities causing issues, you may need to clear out the cached Office account identities from the registry.

These steps should help resolve the sign-in issue with OneDrive.

Hello @Christine Bush,  

Thank you for reaching out to the Q&A forum! 

I truly appreciate your efforts to troubleshoot the issue on your own.

To help me understand your situation better, so could you please provide some additional details:

1.When you mention you cannot sign in, does it show any error code or message? If possible, please share a screenshot. 

Note: I will help you blur or hide any personal information if needed.         

2.Are you unable to sign in on both the desktop app and the web version? 

3.I noticed you tagged this as “business.” Can you confirm that you’re using a work account managed by your organization (not a personal Hotmail or Outlook.com account)? 

4.Are you able to sign in and use other Office apps normally? 

5.To avoid suggesting duplicate steps, could you please confirm what other troubleshooting steps you’ve already tried besides quitting and resetting OneDrive?

6.Additionally, have you also tried repairing Office?  

If not, please give that a try. You can try exit all Office applications and then running an Online Repair for Microsoft Office:         

• You select Apps in setting => Installed apps => scroll down to find Office.         
• You click on it, then select Modify.          

• When prompted by User Account Control (UAC), you need to click Yes.         
• In the window that appears, you can select Quick Repair first. If the issue persists, you choose Online Repair for a deeper fix.         

Note: For Online Repair, this will reinstall Office and may take a few minutes, but it won’t affect your documents or settings.  

For reference: Repair an Office application - Microsoft Support 

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to identify the root cause and find a solution.                    

Looking forward to hearing from you.   

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