Share via

Why is outlook app asking me for my Google account?

DK 0 Reputation points
2026-01-07T02:10:26.3866667+00:00

Why can't I access my work email on Outlook app only through web browser? When I set my outlook app it's asking me for Google account. Why would anyone want Google account if they are wanting outlook? Doesn't make sense. All I want to is easier access to my work emails that's it nothing else. I tried to create new account them click sign in to bypass the Google account . But when I put my email it says it doesn't exist. Wtf? I

Outlook | Outlook for mobile | Outlook for Android | For business
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Kha-N 8,260 Reputation points Microsoft External Staff Moderator
    2026-01-07T03:10:16.97+00:00

    Hi @DK,

    Welcome to Microsoft Q&A, and thank you for reaching out to us.

    Based on your description, to assist you further, could you please provide a screenshot of what you see in Outlook (both in the app and on the web) when you attempt to sign in through private message that I send to you?

    Also, may I confirm whether you had any Google account added in Outlook before signing in with your work account?

    I tested this on my end using an Android device (Samsung A05). On the Outlook mobile app, the sign-in page only shows an “Add a Google account” button. May I confirm whether you are seeing the same on your end?

    User's image

    If so, please note that you can still enter your business email address and tap Continue. The Add Google account option is provided for convenience only and is not required to sign in to the Outlook application.

    You also mentioned that you are unable to access Outlook via a web browser. From my testing, I am able to access it on my Android device without any issues. If you are unable to do so, please reach out to your administrator and ask them to confirm that Outlook on the web is enabled for your account. They can check this by navigating to:

    Microsoft 365 Admin Center > Users, select your mailbox > Mail > Manage email apps

    Ensure that Outlook on the web is enabled, then save the changes.

    User's image

    Looking forward to your response.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.