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Problem with accessing the Minecraft launcher

Анастасия Кешкек 0 Reputation points
2026-01-11T12:56:34.6366667+00:00

Hello! When I log in to Minecraft using my Microsoft account, I'm given a random email address. The system tells me that it has sent a code to this address, but I don't know this address. I can't log in with my own account. However, I can log in to Microsoft and the Microsoft Store without any issues. The problem only occurs when I try to log in to the Minecraft launcher.

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Moved from: Microsoft Security | Microsoft Authenticator

Windows for home | Other | Gaming
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  1. Huy-K 12,030 Reputation points Microsoft External Staff Moderator
    2026-01-12T03:04:51.8933333+00:00

    Dear @Анастасия Кешкек,

    Thank you for posting your question in the Microsoft Q&A forum.

    We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

    Fully sign out and remove the wrong account

    • Close the Minecraft Launcher.
    • Open Microsoft Store > profile picture > Sign out.
    • Open the Xbox app > profile > Sign out.
    • Windows Settings > Accounts > Email & accounts > under Accounts used by other apps, remove any Microsoft account entries you do not recognize or no longer use.
    • Press Win + R, run wsreset.exe to clear the Store cache.

    Reset Xbox identity components and delete stale tokens

    • Update/Repair components
      • Open Microsoft Store > Library > Get updates (ensure Gaming Services, Xbox app, and Minecraft Launcher are updated).
      • If Xbox Identity Provider is missing, install it from Store; if present, Advanced options > Reset.
    • Clear Token Broker cache
      • Press Win + R, paste: %localappdata%\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC
      • If you see a TokenBroker folder, delete its contents.
    • Optional deeper reset (network + identity cache)
      • Open Command Prompt (Run as Administrator) and run:
    ipconfig /flushdns
ipconfig /release
ipconfig /renew
net stop clipsvc
del /S /Q C:\ProgramData\Microsoft\IdentityCache\*
net start clipsvc

    Here is a reference: Troubleshooting Minecraft Sign-in Issues | Minecraft Help

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. Анастасия Кешкек 0 Reputation points
    2026-01-14T15:16:43.6266667+00:00

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