How to get co-pilot to function in Word app?

Hi Carmelita Salgado,

Welcome to the Microsoft Q&A forum.

When the Copilot button in Word looks blurred/greyed out, it usually means a setting, sign-in, or license check is blocking it. Here are some possible steps that you can try to check:

• Toggle Copilot on in Word: File > Options > Copilot > check Enable Copilot.
• Refresh your account/license: In Word: File > Account > sign out, close Word, then sign back in with the account that has Copilot enabled.
• Update Word: File > Account > Update Options > Update Now, then restart Word.

To confirm whether the issue is specific to the desktop app, you can consider switching to Word for the web:

• Go to Word for the Web and sign in with the same account you expect Copilot to work with.
• Open Word > open an existing document or create a new one.
• On the Home tab, select the Copilot icon to open the Copilot pane.

For your information, Copilot in Word requires an active, assigned Copilot-capable license (for example, Copilot for Microsoft 365 in supported environments).

I look forward to receiving your update. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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To get Copilot to function in the Word app, you can follow these steps:

1. Check License: Ensure that you are assigned a license that supports Microsoft 365 Copilot. If you're unsure, contact your Microsoft 365 admin.
2. Enable Copilot: Make sure that Copilot is not blocked by your organization's policies. Your admin can verify this.
3. Internet Connectivity: Ensure that your internet connection is stable, as connectivity issues can prevent Copilot from functioning correctly.
4. Update Channel: Verify that your organization is using the Current Channel or Monthly Enterprise Channel, as Copilot is not supported on the Semi-Annual Enterprise Channel.
5. Privacy Settings: Check your privacy settings to ensure that they are not blocking Copilot.
6. Restart Word: Sometimes, simply restarting the Word app can resolve temporary glitches.
7. Office Updates: Ensure that your Office applications are up to date, as updates can fix bugs that may affect Copilot's functionality.

If you continue to experience issues, you may want to refer to the detailed troubleshooting steps provided by Microsoft.

References:

• Copilot is missing, disabled, or doesn't work correctly
• Microsoft 365 Copilot overview