My computer isn't detecting my microphone equipment (Logitech MeetUp)

Question

My computer isn't detecting my microphone equipment (Logitech MeetUp)

Kanathip Trakarnphol 10

I have connected Logitech Meetup via USB, Speaker and Camera is working but Microphone is not working. I have update firmware for Logitech already but still not working.
Additionally, when connect with other colleagues' laptop, it's all working so I do not know anything is errors.

Darrell Sears 10 Reputation points

2025-09-04T12:05:13.13+00:00

We are experiencing the same problem on all Our HP Zbook Firefly G11

The logitech sugguest fix of Install Logitech Sync doesnt work. I thought it might be an issue with the Intel Ultra 7 (155H) CPUs and chipset but it is working fine in a MS Surface 11 with Intel Ultra 7 (268V) CPU which is a simular modern architecture. And it also works on a HP Zbook Firefly G10 which is the Intel 13th Gen i7-1365U CPU. We have 20 or so of these G11 in 14" and 16" and they all do it.

All OS are the same on Windows 11 Pro 24H2 OS Build 26100.5074.
Tim Ahlén 5 Reputation points

2025-10-03T11:21:34.92+00:00

We are also experiencing the same problem on all our HP Zbook Firefly G11 with (155h CPUs)
Trevor Harris 0 Reputation points

2025-10-20T19:49:20.6166667+00:00

We also have the same issue with Logitech Meetup and HP Elitebook 840 G11's. Camera, video, output works, but input does not work. Laptops are fully updated on Win11 24H2 and have the latest HP drivers, BIOS and firmware. We've tried every fix out there that you can google (as well as every suggestion that Copilot and ChatGPT could come up witH) to no avail.

We are going to try going to Win 11 25H2 to see if that helps at all.

2 answers

Your answer

Darrell Sears 10 Reputation points

2025-09-04T12:05:13.13+00:00

We are experiencing the same problem on all Our HP Zbook Firefly G11

The logitech sugguest fix of Install Logitech Sync doesnt work. I thought it might be an issue with the Intel Ultra 7 (155H) CPUs and chipset but it is working fine in a MS Surface 11 with Intel Ultra 7 (268V) CPU which is a simular modern architecture. And it also works on a HP Zbook Firefly G10 which is the Intel 13th Gen i7-1365U CPU. We have 20 or so of these G11 in 14" and 16" and they all do it.

All OS are the same on Windows 11 Pro 24H2 OS Build 26100.5074.
Tim Ahlén 5 Reputation points

2025-10-03T11:21:34.92+00:00

We are also experiencing the same problem on all our HP Zbook Firefly G11 with (155h CPUs)
Trevor Harris 0 Reputation points

2025-10-20T19:49:20.6166667+00:00

We also have the same issue with Logitech Meetup and HP Elitebook 840 G11's. Camera, video, output works, but input does not work. Laptops are fully updated on Win11 24H2 and have the latest HP drivers, BIOS and firmware. We've tried every fix out there that you can google (as well as every suggestion that Copilot and ChatGPT could come up witH) to no avail.

We are going to try going to Win 11 25H2 to see if that helps at all.

Answer 1

Gabriel-N 16,155 Microsoft External Staff Moderator

Dear Jed G and everyone experiencing the same problem,

First, I sincerely apologize for the delay in getting back to you and truly appreciate your patience. I understand how frustrating it can be when essential equipment does not work as expected, especially in a professional setting.

During my research into this issue, I found a discussion on the HP Community where a user identified that the Realtek Audio Processing Object Driver may cause conflicts with Logitech MeetUp conference devices. The thread noted that this behavior affects multiple HP models and confirmed that certain versions of the Realtek Audio Effects Component are linked to the problem.

The suggested workaround in that discussion is to try installing an older version of the Realtek driver, which has resolved the issue for some users. You can review the details and steps in the thread here: https://h30434.www3.hp.com/t5/Business-PCs-Workstations-and-Point-of-Sale-Systems/Realtek-Audio-Processing-Object-Driver-Causing-issues-with/td-p/9495623

Note: Microsoft is providing this information as a convenience to you. These sites are not controlled by Microsoft, and Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please ensure that you fully understand the risks before using any suggestions from the above link.

Please give this solution a try, and if anything changes or the issue persists, kindly share your feedback.

Thank you again for your patience and understanding.

Jed G 0 Reputation points

2026-01-13T20:05:58.19+00:00
Thanks Gabriel N, This worked for me:

Manual Adjustment via Windows Sound Settings:

If rollback is not possible (e.g. on recently installed laptops), connect the device to the Logitech Meetup via USB.

Navigate to Windows Settings → System → Sound → Input → Logitech Echo nullifying Microphone.

In this menu, change any setting (e.g. switch the Hz or turn Audio Enhancement to Off). This adjustment will fix the MIC issue on that specific Logitech device for that laptop.

Important: This solution is device-specific and will not resolve the issue in other rooms. Windows will remember the setting for the last 10 USB devices only.
Gabriel-N 16,155 Reputation points Microsoft External Staff Moderator

2026-01-14T07:47:29.6133333+00:00

Dear Jed G

Thank you very much for the update and for sharing your experience. I’m really glad to hear that the solution worked for you. Your feedback is extremely valuable as it helps us better understand the issue and will be very useful for other users who may encounter the same problem in the future.

I’ll convert my comment into an official answer on this thread so it’s easier for others to find and benefit from the solution.

If you notice anything else or run into any additional issues, please feel free to let me know. I truly appreciate your contribution and cooperation.

Answer 2

Gabriel-N 16,155 Microsoft External Staff Moderator

Hi Kanathip Trakarnphol

Thank you for contacting us and sharing the details of your issue.

Since you mentioned updating the Logitech MeetUp firmware, could you please confirm whether the update was performed through the official Logitech Portal?

To better support you, could you also provide:

The exact model name of your device (e.g., HP EliteBook 840 G7)
The operating system version you're using (e.g., Windows 11 Pro 22H2)

Regarding the microphone issue, does it occur only during online meetings (such as Microsoft Teams or Google Meet), or also when testing locally (for example, using the Voice Recorder app)?

In the meantime, we recommend checking the following system settings:

Check Sound Settings: Go to Control Panel > Hardware and Sound > Sound. Check both the Playback and Recording tabs when the MeetUp is plugged in. If the MeetUp appears greyed out in Playback, right-click it and choose Connect. Then go to Settings > System > Sound and check if the input device is set to Logitech MeetUp. Also, make sure your meeting app is using Logitech MeetUp as the microphone.
Check in Device Manager: Open Device Manager by right-clicking on the Windows icon and selecting Device Manager. Expand Audio inputs and outputs. Look for Logitech MeetUp Microphone. Try uninstalling it, then shut down or restart your laptop and replug the device to reinstall the drivers. This may help resolve the issue if it's driver-related.

Additionally, I found a thread that describes a similar issue and might offer a helpful workaround. You can check it out here: HP Forum: Plug-and-play microphone from "Logitech MeetUp" not working

Please try the steps above, and if anything changes or the issue persists, feel free to share your feedback. Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Kanathip Trakarnphol 10 Reputation points

2025-09-04T09:28:36.5366667+00:00
Model: HP EliteBook 840 G9 Notebook

The operating system version: Windows 11 Pro 24H2
Gabriel-N 16,155 Reputation points Microsoft External Staff Moderator

2025-09-04T13:46:06.39+00:00

Dear Darrell Sears and Kanathip Trakarnphol,

Thank you once again, Darrell, for your detailed insight and for taking the time to share your findings, your input is greatly appreciated.

Kanathip, when you have a moment, could you kindly verify the exact build version currently running on your device? It would be helpful to confirm whether it aligns with Darrell’s configuration, specifically, Windows 11 Pro 24H2 OS Build 26100.5074.

As a potential workaround, I would suggest considering a downgrade of the build to determine whether this change has any impact on the issue. Darrell, if feasible, please try this approach on a single device first to minimize any potential disruption to your workflow.

So if possible, before proceeding with the downgrade, can both of you explore all the options I’ve outlined? These steps may help identify a viable solution without the need for a rollback.

Additionally, since this issue may be linked to the OS build version, I recommend submitting feedback through the Windows Feedback Portal to ensure it receives the appropriate visibility from Microsoft. Alternatively, reaching out to Microsoft Support could provide more targeted assistance and help expedite the troubleshooting process. For additional assistance, use this link to find the appropriate contact number: Customer service phone numbers - Microsoft Support

Thank you again for your understanding and cooperation. I sincerely apologize for any inconvenience this situation may have caused, and please know that I’m here to support you in any way I can.
Darrell Sears 10 Reputation points

2025-09-04T14:33:57.9033333+00:00

Im not 100% sure if this is the OS version as I also have a HP Zbook G9 on Win11 23H2 OS Build 22631.5624 and that also doesnt work. The G10 that works is actually Win 11 24H2 OS Build 26100.4349. The Easiest for meis make a restore point and update the G10 to OS Build 26100.5074 and see if it loses the functionally then roll back if it does.
Darrell Sears 10 Reputation points

2025-09-04T14:54:45+00:00

I have followed your instructions the Meetup microphone appears in all Programs and within windows. It just errors if used in teams and Sound recorder. In Control panel> System>Sound>Properties it looks fine doesnt error but if you run the Start Test under Test your Microphone it records nothing and have a volume of 0% even if Input volume is set to 100%.

I have done the device Unistall in device manager and even shown hidden devices and removed all the others (we have 6 Meetups in our meeting rooms). then rebooted and let it detect it again.

I also tried to the logitech sugguestion of disabling HP Smart Sound Technology Driver

https://hub.sync.logitech.com/meetup/post/my-meetup-s-audio-has-stopped-working-is-there-a-fix-L05EIku0PVKfD6U
Gabriel-N 16,155 Reputation points Microsoft External Staff Moderator

2025-09-08T07:29:45.0633333+00:00

Dear Kanathip Trakarnphol,

Just writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
Gabriel-N 16,155 Reputation points Microsoft External Staff Moderator

2025-09-08T07:34:04.2366667+00:00

Hi Darrell Sears

Thank you again for your valuable feedback!

The restore point is definitely an interesting suggestion. However, it might feel a bit technical for users who aren’t familiar with it. In comparison, I think the downgrade option could be more straightforward and easier to follow.

Out of curiosity, did using the restore point resolve the issue on your other device?

Also, have you had a chance to try the downgrade option yourself?

Looking forward to your thoughts.
Gabriel-N 16,155 Reputation points Microsoft External Staff Moderator

2025-09-10T06:43:55.78+00:00

Hi Kanathip Trakarnphol,

May I know whether your issue has been solved or not? If not, please share it in here. We can work together to figure it out.
Darrell Sears 10 Reputation points

2025-09-10T10:33:47.72+00:00

We hope to test a few other builds tomorrow. I will keep you informed.

Thanks

Darrell
Darrell Sears 10 Reputation points

2025-10-03T11:27:45.69+00:00

We Rolled back the OS on a HP Zbook G11 with Ultra 7 155H to Builds 26100.4652, 26100.4946 and 26100.5074 none of them work. This is just the microphone that fails on all of them the Camera functions.
Tim Ahlén 5 Reputation points

2025-10-03T12:18:24.9533333+00:00

Same here, speaker and camera works but the microphone does not.
Jed G 0 Reputation points

2026-01-13T03:39:14.8966667+00:00

Hello All, Has anyone found a solution to this? I am experiencing the same issue using an Elitebook 840 G10 and the Logitech Meetup Camera. Camera and speaker work fine but no microphone.

Share via

My computer isn't detecting my microphone equipment (Logitech MeetUp)

2 answers

Your answer