Latest iPad iOS update Outlook freezes on opening.

Question

Latest iPad iOS update Outlook freezes on opening.

Rod McClymont (Hunter New England LHD) 75

Latest iPad iOS update Outlook freezes on opening. If I reboot iPad it will work ONCE but freezes when I next open it.

Using iPad Pro M1 and latest iOS 26 update.

Anyone else experiencing issues?

richard neely 15 Reputation points

2026-01-21T23:43:29.03+00:00

Same issue with iPadOS 26.2 on iPad Pro 4th G
Leslie Higgs 0 Reputation points

2026-01-22T10:14:08.1433333+00:00

Yes my iPad has been updated to latest version 26 and the outlook email page is frozen can’t press onto anything on that page so can’t look at my emails
richard neely 15 Reputation points

2026-01-22T10:32:05.0033333+00:00
MS Copilot offered this (which worked for me - repeat after inactivity)

Immediate workarounds (most effective first)

✅ 1. Force Outlook to start via Calendar (temporary fix)

This workaround has helped many users while waiting for a patch:

Long‑press the Outlook app icon

Tap “View Calendar”

Let Outlook fully load

Switch back to Mail once inside the app

This forces Outlook to refresh internal settings and may restore normal launching—sometimes permanently until the next app update
Robbie Myers 0 Reputation points

2026-01-22T16:40:40.1966667+00:00

That fix did not work for me. The app was still frozen once I clicked Mail.
Tanner 0 Reputation points

2026-01-22T18:02:29.8233333+00:00

A new version of the Outlook app was released (5.2602.1) and this version has fixed the issue for me.
Rian Shah 0 Reputation points

2026-01-23T17:31:18.7933333+00:00

Same problem for me, on iPad Pro 11 M1 with iPadOS 26.2. It has been disrupting me at school all day. Why is this happening?
Rich Sauer 0 Reputation points

2026-01-25T16:00:55.0033333+00:00

I’m using the new Outlook app (5.2602.1) and Outlook is still crashing on my iPad Pro M4 about 60% of the time when minimizing and then restoring. When Outlook crashes, it first opens with just a white screen and then crashes after about 10 seconds.)

Edit: The white screen crashes seem to happen when I use Outlook through slideover. When not using slideover Outlook seems to be more stable (although there is a disconcerting white screen flash, which generally quickly disappears, when restoring Outlook from a minimized state).
Rod McClymont (Hunter New England LHD) 75 Reputation points

2026-01-25T23:53:38.5+00:00

With Updated Outlook app, 5.2602.2, it is working fine on my iPad with iOS 26.2
Terry R 0 Reputation points

2026-01-28T04:23:36.6366667+00:00

I just updated to 5.2603.0, now it works again on my iPad Pro M3 OS 26.2.1

Answer accepted by question author

Sophie N 14,960 Microsoft External Staff Moderator

Dear @Rod McClymont (Hunter New England LHD),

Thank you for contacting the Microsoft 365 Q&A Forum Community Support team. I understand how disruptive it is when Outlook freezes immediately upon opening, especially after a system update.

I have investigated this behavior and can confirm that it is related to a recognized service incident currently affecting the Outlook app for iOS/iPadOS, tracked under Incident ID: EX1220516.

User's image

Our engineering teams began recovery efforts on January 21, 2026. We are seeing a steady improvement in service stability across the network. Because this is a server-side and app-compatibility conflict, no troubleshooting action is required on your device at this time.

While the final fix is being fully deployed, you can temporarily access your account through your mobile browser at outlook web to ensure you don't miss any urgent communications.

Once the restoration is complete, the app will automatically return to its normal performance levels without the need for a reinstallation or a reboot. I kindly ask for your continued patience as we finalize the fix to restore the high-quality experience you expect.

I will continue to monitor the status of this incident and will provide an update as soon as the service is officially declared healthy.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Rod McClymont (Hunter New England LHD) 75 Reputation points

2026-01-22T00:36:50.5066667+00:00

thank you Microsoft for prompt response.
Sophie N 14,960 Reputation points Microsoft External Staff Moderator

2026-01-22T01:26:55.6133333+00:00

Dear @Rod McClymont (Hunter New England LHD),

Thank you for your patience and cooperation. If there are any updates, I will notify you immediately; usually, the issue will be resolved and fixed automatically.
Himmy Kwan 5 Reputation points

2026-01-22T07:31:23.48+00:00

@Sophie any update from Microsoft side? heavy impact for our workflow
Shane Bucher 30 Reputation points

2026-01-22T15:12:31.9033333+00:00

Is there a link to the outage page so we can view for updates directly?
Peyton Thomas 5 Reputation points

2026-01-22T16:03:27.11+00:00

@Sophie N EX1220516 is not listed anywhere in https://admin.cloud.microsoft/?source=applauncher#/servicehealth

How do we track the status of EX1220516?
Nathan Chan 0 Reputation points

2026-01-22T18:25:19.5233333+00:00

https://admin.cloud.microsoft/?source=applauncher#/servicehealth/:/alerts/EX1220516

Looks to have an update coming to the app once approved by Apple if not already?

2 additional answers

Your answer

richard neely 15 Reputation points

2026-01-21T23:43:29.03+00:00

Same issue with iPadOS 26.2 on iPad Pro 4th G
Leslie Higgs 0 Reputation points

2026-01-22T10:14:08.1433333+00:00

Yes my iPad has been updated to latest version 26 and the outlook email page is frozen can’t press onto anything on that page so can’t look at my emails
richard neely 15 Reputation points

2026-01-22T10:32:05.0033333+00:00

MS Copilot offered this (which worked for me - repeat after inactivity)

Immediate workarounds (most effective first)

✅ 1. Force Outlook to start via Calendar (temporary fix)

This workaround has helped many users while waiting for a patch:

Long‑press the Outlook app icon

Tap “View Calendar”

Let Outlook fully load

Switch back to Mail once inside the app

This forces Outlook to refresh internal settings and may restore normal launching—sometimes permanently until the next app update
Robbie Myers 0 Reputation points

2026-01-22T16:40:40.1966667+00:00

That fix did not work for me. The app was still frozen once I clicked Mail.
Tanner 0 Reputation points

2026-01-22T18:02:29.8233333+00:00

A new version of the Outlook app was released (5.2602.1) and this version has fixed the issue for me.
Rian Shah 0 Reputation points

2026-01-23T17:31:18.7933333+00:00

Same problem for me, on iPad Pro 11 M1 with iPadOS 26.2. It has been disrupting me at school all day. Why is this happening?
Rich Sauer 0 Reputation points

2026-01-25T16:00:55.0033333+00:00

I’m using the new Outlook app (5.2602.1) and Outlook is still crashing on my iPad Pro M4 about 60% of the time when minimizing and then restoring. When Outlook crashes, it first opens with just a white screen and then crashes after about 10 seconds.)

Edit: The white screen crashes seem to happen when I use Outlook through slideover. When not using slideover Outlook seems to be more stable (although there is a disconcerting white screen flash, which generally quickly disappears, when restoring Outlook from a minimized state).
Rod McClymont (Hunter New England LHD) 75 Reputation points

2026-01-25T23:53:38.5+00:00

With Updated Outlook app, 5.2602.2, it is working fine on my iPad with iOS 26.2
Terry R 0 Reputation points

2026-01-28T04:23:36.6366667+00:00

I just updated to 5.2603.0, now it works again on my iPad Pro M3 OS 26.2.1
Rod McClymont (Hunter New England LHD) 75 Reputation points

2026-01-22T00:36:50.5066667+00:00

thank you Microsoft for prompt response.
Sophie N 14,960 Reputation points Microsoft External Staff Moderator

2026-01-22T01:26:55.6133333+00:00

Dear @Rod McClymont (Hunter New England LHD),

Thank you for your patience and cooperation. If there are any updates, I will notify you immediately; usually, the issue will be resolved and fixed automatically.
Himmy Kwan 5 Reputation points

2026-01-22T07:31:23.48+00:00

@Sophie any update from Microsoft side? heavy impact for our workflow
Shane Bucher 30 Reputation points

2026-01-22T15:12:31.9033333+00:00

Is there a link to the outage page so we can view for updates directly?
Peyton Thomas 5 Reputation points

2026-01-22T16:03:27.11+00:00

@Sophie N EX1220516 is not listed anywhere in https://admin.cloud.microsoft/?source=applauncher#/servicehealth

How do we track the status of EX1220516?
Nathan Chan 0 Reputation points

2026-01-22T18:25:19.5233333+00:00

https://admin.cloud.microsoft/?source=applauncher#/servicehealth/:/alerts/EX1220516

Looks to have an update coming to the app once approved by Apple if not already?

Answer 1

Dear all customer with same issue,

I’m really sorry for the disruption this issue is causing, being unable to open Outlook on iPad after the latest iOS update is incredibly frustrating, and I understand how it impacts your day.

This problem is already tracked by Microsoft under Service Health Incident: EX1220516. If you have access to the Microsoft 365 Admin Center, you can see live updates here Admin Center > Health > Service health >Exchange Online > EX1220516.

As a Microsoft Q&A moderator, I don’t have the permissions to intervene in the repair process or expedite engineering actions. However, I want to reassure you that our back‑end engineering team is actively working to resolve this as quickly as possible for everyone affected.

What you can do meanwhile

If available, use Outlook on the web or the desktop client as a temporary workaround.
If you don’t have Admin Center access, please ask your IT admin to monitor EX1220516 and communicate any advisories or mitigation steps posted there.

I truly appreciate your patience and understanding while the fix is being rolled out.

Answer 2

Himmy Kwan 5

@Sophie any update from Microsoft side? heavy impact for our workflow

richard neely 15 Reputation points

2026-01-22T15:17:20.9466667+00:00
MS CoPilot offered this and it works temporarily.

Just repeat if freezes again.

We are just waiting for permanent fix to come out…

Immediate workarounds (most effective first)

✅ 1. Force Outlook to start via Calendar (temporary fix)

This workaround has helped many users while waiting for a patch:

Long‑press the Outlook app icon

Tap “View Calendar”

Let Outlook fully load

Switch back to Mail once inside the app

This forces Outlook to refresh internal settings and may restore normal launching—sometimes permanently until the next app update 3

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Latest iPad iOS update Outlook freezes on opening.

2 additional answers

Your answer