A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
Dear @Omasha Senuwara,
Thank you for posting your question in the Microsoft Q&A forum.
Based on your description, you want to know how to activate Microsoft Office 2021 because your Excel app does not open. Could you please verify for us some information as:
- Does it appear any message when you activate Microsoft Office 2021?
- Which steps do you get stuck in? Could you please share more details for us so we could support you more effective?
In the mealtime, here are some suggestions you can try:
Step 1: Confirm Your License
- Go to https://account.microsoft.com/services and sign in with your school account.
- Check if your subscription shows Microsoft 365 A1/A3/A5 for Education or similar. If it’s missing, contact your school’s IT admin to assign the license.
Step 2: Sign In Correctly
- Open any Office app (Word or Excel).
- Go to File > Account and ensure you’re signed in with your school email.
- If another account is listed, remove it and sign in with your education account.
Step 3: Repair or Reinstall Office
- Windows 10/11:
Settings > Apps > Installed Apps > Microsoft Office > Modify > Online Repair - If repair fails, uninstall using https://aka.ms/SaRA-OfficeUninstall and reinstall from your school portal or https://www.office.com
Step 4: Fix Excel Not Opening
- Start Excel in Safe Mode: Press
Win + R, typeexcel /safe, and hit Enter. - Disable add-ins: File > Options > Add-ins > Manage COM Add-ins > Disable all.
- Update Office: File > Account > Update Options > Update Now.
Step 5: If Activation Still Fails
- Run Microsoft Support and Recovery Assistant (SaRA) for Office activation issues: https://aka.ms/SaRA-OfficeActivation.
- Check system date/time and internet connection.
- If your license is missing, only your school’s IT admin can fix this by assigning the correct license.
For more detail information, you can refer to this links
Error code 0xC004C060 when activating Office
Unlicensed Product and activation errors in Office
Looking forward to your update, I hope information above helpful, if you have any other questions, please feel free to reach out.
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