I can't access my hotmail account

If you're having trouble accessing your Hotmail account and are being routed to log in to your Microsoft Office account, here are some steps you can take:

1. Use the Official Recovery Form: Go to the official recovery form at https://account.live.com/acsr. Select "I forgot my password" and follow the prompts to recover your account.
2. Check for Two-Step Verification: If you have two-step verification enabled, ensure you have access to your security methods (like your phone or email) to receive the verification code needed to reset your password.
3. Try Different Browsers or Networks: Sometimes, using a different browser or network can help with login issues. You might also try clearing your browser's cache or using InPrivate mode.
4. Contact Microsoft Support: If you're still unable to access your account, consider reaching out to Microsoft Support for further assistance. You can find support options at https://support.microsoft.com/contactus.
5. Wait and Retry: If you've made multiple unsuccessful login attempts, your account may be temporarily locked. Wait for a period (usually about 24 hours) before trying again.

Make sure to provide as much information as possible during the recovery process to verify your identity.

References:

• Can't sign in to my email - Microsoft Q&A
• Unable to change password in my Outlook - Microsoft Q&A

Hello Bo Li

Thank you for reaching out to Microsoft Q&A Forum. I’m sorry you’re getting stuck in a loop, I know how stressful it is when you can’t access your Hotmail.

I can see there’s a Q&A Assist reply under your post. To avoid repeating it, could you tell me whether you’ve tried those steps yet, and what happens when you try?

In the meantime, please try:

1. Force a clean sign-in

• Open an InPrivate/Incognito window.
• Go directly to Outlook on the web and sign in with your Hotmail address
• If it still switches to your Office account, go to the Microsoft account sign-in troubleshooting flow and follow what it detects for your Hotmail account: I can't sign in to my Microsoft account - Microsoft Support

2. If you can’t sign in because the password is wrong

• Use Microsoft’s official password reset flow via https://account.live.com/password/reset
• Follow prompts to verify your identity
• You can also see: Reset a forgotten Microsoft account password - Microsoft Support
• If you don’t have access to the verification email/phone options shown, Microsoft directs you to the account recovery form.

Just to clarify, when it redirects you to the Office account, do you see any specific error message (for example: "account doesn’t exist", “too many attempts", etc)? Kindly let me know so I can confirm whether this is a wrong account type/session issue or a blocked/recovery-required sign-in issue.

Please feel free to let me know how it goes. Thank you for your time and understanding.

If I have misunderstood your situation, please don't hesitate to clarify, and I will adjust my recommendations accordingly. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.