Share via

How do I recall an email?

Michael Steinbach 0 Reputation points
2026-02-03T22:23:32.5333333+00:00

How do I recall and email? I need to recall an email and for whatever reason, in trying to ask a question, it routed me to here.

Outlook | Windows | Classic Outlook for Windows | For business
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2026-02-04T01:52:37.63+00:00

    Hi @Michael Steinbach

    Thank you for posting your question in the Q&A Forum.

    Regarding your question about recalling an email, the success of this action depends on several technical factors within the Outlook environment.

    In a business setting, the "Recall" feature is primarily designed to work when both the sender and the recipient are using Microsoft 365 or Exchange accounts within the same organization. If the recipient is outside your organization or has already opened the message, the recall may not complete as intended.

    To see if your specific message is eligible for recall, we recommend following the official steps provided by Microsoft: Recall or replace a sent email in Outlook - Microsoft Support

    If you find that the recall option is unavailable in your menu, it typically indicates that the server configuration or the recipient's email type does not support this function. In such cases, sending a polite follow-up email with the corrected information is the standard professional practice.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Was this answer helpful?

  2. AI answer

    2026-02-03T22:23:40.38+00:00

    To recall an email in Outlook, follow these steps:

    1. Open Outlook: Go to your Sent Items folder.
    2. Select the Email: Find and double-click the email you want to recall to open it.
    3. Recall the Message: In the Message tab, click on the File menu, then select Info. Look for the Message Resend and Recall option, and click on Recall This Message.
    4. Choose Options: You will have the option to delete unread copies of the message or to delete unread copies and replace it with a new message. Select your preference and click OK.

    Please note that the recall feature only works within the same organization and may not work if the recipient has already read the email. Additionally, if you are using shared or delegated mailboxes, there are specific limitations to be aware of.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.