WHERE IS THE LIVE 24-HOUR 7 DAY A WEEK PHONE AND CHAT SUPPORT?

Since you didn't specify your account type, I will provide solution based on the tag of the initial post. If you're using a personal account (@hotmai, gmail, outlook.com...) instead of a business account (@onmicrosoft.com, @yourdomain.com....), please let me know so that I can provide guidance with more accuracy.

Hi @Sheair Butters, 

Welcome to Microsoft Q&A Forum.

Thank you for sharing the details. I’m sorry for the inconvenience and I understand how difficult it is when you’re unable to use a service you’re paying for.

The Microsoft Support Billing Team is the appropriate department to assist with your subscription issue and, if applicable, initiate a refund request.

To help resolve this quickly and securely, I recommend contacting the Billing Team at your earliest convenience. You can find the appropriate phone number using this link: Customer service phone numbers – Microsoft Support.

For security and privacy, all investigations into billing-related issues are handled exclusively by our dedicated Microsoft Billing support team. As moderators, we do not have access to billing systems. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels. 

When you call, having your order confirmation, purchase email, and any error messages handy will help them assist you faster. Please be ready to share: 

• The email address used for purchase 
• Any payment confirmation details 
• The user name 
• Transaction information such as the final four digits of the card number, the type of card used, the cardholder’s name, and the card’s expiration date. 

For your security, please do not reply to this thread with this card information. The official support line is the only secure way to handle these details. 

If you still cannot reach to a live agent, in the Microsoft 365 Admin Center > Support > Help & Support. You can raise support ticket at https://admin.microsoft.com/#/support/requests    

1. Sign in to the Microsoft 365 Admin Center using your admin credentials.  
   • If you don’t have admin permissions, please contact your organization’s IT administrator. 
2. Open Help & Support:  
   • Click the green Help & Support button, usually located at the bottom-right corner of the Admin Center dashboard. 
   • This will open the support pane. 
3. Search for assistance:  
   • In the search bar, type “I need to check my subscription.” 
4. Select Contact Support from the options provided. 
5. Choose your preferences:  
   • Select your preferred contact method, time zone, and language. 
6. Provide details:  
   • Fill in your information and include a clear description of the issue for faster resolution. 
   • You can also attach files, screenshots, or videos to support your request. 
   • Once complete, click Contact me at the bottom. 

I hope this provides enough clarity and helps you stay inform with your current situation.

In the meantime, if you see my replies bring helpful information, please kindly accept it as an answer and vote it up by your original account, which raised this question. Once marked, it will automatically pin to top. As other users will also search information in this community, your valuable vote up will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.  

I appreciate your patience as the billing team works to get this sorted out for you. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.   

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