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How can I see my sent items in my second account/

ALFREDO ALVAREZ 0 Reputation points
2026-01-26T18:57:29.0533333+00:00

My second email account doesn't show the emails a sent.

Outlook | Windows | Classic Outlook for Windows | For home
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  1. Kal-D 7,365 Reputation points Microsoft External Staff Moderator
    2026-02-12T17:15:55.5+00:00

    Hi ALFREDO ALVAREZ,

    Welcome to Microsoft Q&A.

    This is most likely a simple Outlook setting (not a lost email issue).

    Before starting: click the second account’s Inbox in the folder pane so you’re working in the right mailbox.

    1) Confirm Outlook is saving sent mail

    In Classic Outlook: File > Options > Mail > Save messages

    • Check Save copies of messages in the Sent Items folder
    • Also check When replying to a message that is not in the Inbox, save the reply in the same folder Restart Outlook and send yourself a quick test email.

    2) Make sure you’re looking at the correct Sent folder (and nothing is hidden)

    • Expand the second account and open its Sent Items (some providers use Sent, Sent Mail, etc.)
    • Quick visual check: at the top of the message list, do you see Filter applied, a funnel icon, or text in the search box?
      • If yes: clear the search box, or go to the View tab > Reset View (this often makes “missing” sent mail reappear right away).

    3) If the second account is IMAP (common mapping issue)

    File > Account Settings > Account Settings > select the account > More Settings > Advanced

    • Root folder path: for most providers, leave it blank (or clear it if something is entered), then restart Outlook.
    • Only try INBOX if the mailbox folders aren’t appearing at all or your provider specifically requires it.

    Quick check: do the sent messages appear in webmail Sent (sign in via a browser)?

    • Yes > it’s a syncing/mapping issue in Outlook (Step 3 usually helps)
    • No > it’s usually the “save sent copy” setting in Step 1.

    Please let me know if this proves useful to you or if you would like further assistance.

    I'm looking forward to your reply.

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  2. AI answer

    2026-01-26T18:57:35.85+00:00

    If you're using Microsoft Outlook and you don't see your sent items in your second email account, it could be due to how the account is configured. In Outlook, when you send emails from a shared mailbox or a delegated account, the sent messages might not be saved in the Sent Items folder of that account. Instead, they may be saved in the Sent Items folder of your primary account.

    To resolve this issue, you can try the following:

    1. Check Account Settings: Ensure that your second account is set up correctly in Outlook.
    2. Sent Items Configuration: If your second account is a shared mailbox, you may need to configure it to save sent items in the shared mailbox's Sent Items folder. This can be done through Exchange PowerShell commands.
    3. Delegate Settings: If you have delegated access to send emails on behalf of another user, ensure that the settings are correctly configured to save sent items in the appropriate folder.

    If you need further assistance with specific configurations, please let me know!

    AI-generated content may be incorrect. Read our transparency notes for more information.

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