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how to log into Hotmail,

josephine boles 0 Reputation points
2026-02-17T14:26:24.22+00:00

Can't recall password and other details, recovery form always fails.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Gunasekar N 68,585 Reputation points Independent Advisor
    2026-02-17T15:49:47.7533333+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    It appears that you no longer have access to your Microsoft account password.

    According to the Microsoft account activity policy, you will need to verify your identity using your alternate security contact methods, such as your phone number or email address, if you are trying to change your security information (for example, resetting your Microsoft account password).

    If you no longer have access to your alternate security contact methods to get the Verification code, you will need to replace your security information.

    To do this: On the Verify Your Identity screen, select "I don't have any of these" and follow the prompts to replace the security information.

    User's image

    Note - If you remove all of your previous security information and replace it with something new, your account will be put into a restricted state for 30 days.

    You will only be able to replace your password after 30 days.

    Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours.

    The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

    If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information:

    Account recovery unsuccessful

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  2. AI answer

    2026-02-17T14:26:45.6433333+00:00

    To log into your Hotmail account when you can't recall your password and the recovery form is failing, you can follow these steps:

    1. Use the Official Recovery Form: Go to the Microsoft account recovery page at https://account.live.com/acsr. Select "I forgot my password" and enter your email address. Follow the prompts to recover your account.
    2. Check Your Recovery Options: If you have two-step verification enabled, ensure you have access to at least one of your security methods, such as your phone or email. Make sure to enter the full phone number if you're using it for recovery.
    3. Provide Detailed Information: If the recovery options do not work, click on "I don’t have any of these" and fill out the form with as much accurate information as possible, including recent email subjects and contacts you've emailed.
    4. Contact Microsoft Support: If you continue to face issues, consider reaching out to Microsoft Support. You can visit their support page and choose "Microsoft account & billing" followed by "Password reset or account recovery". Depending on your region, you may have options for chat support or a callback.
    5. Be Persistent: If you are blocked due to too many attempts, you may need to wait for a temporary lockout period to expire before trying again.

    Remember, two-step verification cannot be turned off unless you are signed in, so regaining access to your account is crucial.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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