Office 2024 Professional install issue

Hi, I'm John!

Office 2024 Professional Plus (often released under the Office LTSC 2024 lineup) is typically a volume license edition intended for businesses and organizations.

If you bought this online (especially at a very low price), I would strongly recommend:

• Contact the seller and request a refund
• Avoid volume license / “Pro Plus LTSC” listings for personal use
• Purchase Office 2024 directly from the official Microsoft Store or from your Microsoft account page

Let me know if you have any further questions or concerns.

Office Professional 2024 is a volume license product intended for organizations, not for individual home users. It is not sold or registered through a personal Microsoft account like Microsoft 365 Family/Personal or Office Home & Business, and it will not appear under a home user’s Microsoft account Services & subscriptions page.

When a so‑called “Office 2024 Professional/Professional Plus” license is purchased from a third party for home use, two symptoms commonly occur:

1. The installer actually deploys an LTSC/volume build (for example, “Microsoft Office LTSC Professional Plus 2024”), which is managed by volume licensing tools, not by consumer registration.
2. After installation, the apps may show as Office 2021 in the UI or backstage, or behave like an older version, because the license and build are not a standard consumer Office 2024 retail product.

Moderator guidance in similar cases is that such “Professional/Professional Plus 2024” licenses sold to individuals are typically unauthorized volume licenses being resold, which violates Microsoft licensing terms. These cannot be properly registered to a personal Microsoft account, and issues like the one described (Office 2021 appearing instead of 2024, inability to download from setup.office.com, etc.) are consistent with that scenario.

For a home user wanting a legitimate, registerable license:

• Use a Microsoft 365 Family/Personal subscription or a retail one‑time purchase such as Office Home & Student, Home & Business, or Professional (non‑Plus) that is explicitly listed as an Office 2024 or Office 2021 retail product.
• After purchase from an authorized source, the product will appear under the Microsoft account Services & subscriptions page, and installation/activation will work through that account.

Given the symptoms and the product name, the correct next step is to contact the seller, request a refund, and purchase a supported retail or Microsoft 365 product from an authorized Microsoft reseller or directly from Microsoft.

References:

• I purchased Office Professional 2024 and downloaded it, but when I click on any of the Apps to update they say Office Pro 2021 - Microsoft Q&A
• installed MS office 2024, got 2021, how to fix this? - Microsoft Q&A
• http://offline.officeapps.live.com/outage.html - Microsoft Q&A
• I have office 2024 can i still get publisher? - Microsoft Q&A
• Troubleshoot installing Office
• Install or reinstall Office or Microsoft 365 through Microsoft Workplace Discount Program
• Unlicensed Product and activation errors in Office
• Activate Office after reinstalling or installing on a different device
• Office 2024 may appear as an earlier version of Office in the app backstage
• Error code 30179-25 when installing Office