Your account has been locked. Contact your support person to unlock it, then try again.

Question

Your account has been locked. Contact your support person to unlock it, then try again.

Ivan Valadares 0

My personal account is working ok in hotmail and other Microsoft products but when I try to access to Azure Portal I Get that message. I think my azure directory is also ok because others co-administrator can access to my resources.

Any help?

JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2023-06-02T19:47:54.4766667+00:00

@Ivan Valadares

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2023-06-06T17:32:48.5966667+00:00

@Ivan Valadares

Thank you for your time and patience on this issue! I noticed that your recent experience was not helpful, and to better improve our processes and learn from our customers, I'm eager to know what could have been done better.

If you have any other questions, please let me know. Thank you!

2 answers

Your answer

JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2023-06-02T19:47:54.4766667+00:00

@Ivan Valadares

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2023-06-06T17:32:48.5966667+00:00

@Ivan Valadares

Thank you for your time and patience on this issue! I noticed that your recent experience was not helpful, and to better improve our processes and learn from our customers, I'm eager to know what could have been done better.

If you have any other questions, please let me know. Thank you!

Answer 1

S.Sengupta 24,716 MVP

To resolve this error, you can refer to the steps in the troubleshooting guide, "Your account has been blocked. Please contact your support person to unlock it, and try again."

You can also create a free ticket with the billing team to receive help with this issue.

https://azure.microsoft.com/en-us/support/

JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2023-06-01T18:39:48.14+00:00

@Ivan Valadares

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
Ivan Valadares 0 Reputation points

2023-06-03T04:38:01.4933333+00:00

Hi @jamesTran, I tried the steps from the first article with no success, regarding creating a free ticket: when I try to create the ticket I'm asked to login first, and when I try to do that I get the same error msg from this post.
اماني بكر احمد 1 Reputation point

2023-06-05T20:47:06.2866667+00:00

Go to Microsoft support

Answer 2

Sandeep G-MSFT 20,921 Microsoft Employee Moderator

@Ivan Valadares

Your hotmail account is created as a guest account in the tenant. It looks like your account locked due to some reasons.

You will have to contact global admin of the tenant and ask him to re-enable the account.

Global admin has to run below commend to re-enable your account.

Set-AzureADUser -ObjectId "xxxxx.onmicrosoft.com#EXT#@xxxxxxx.onmicrosoft.com" -AccountEnabled $true

If you do not know who is the global admin you can ask any of you peers to perform below steps to find the global admins.

• Open Windows PowerShell as administrator.
• Run command “Install-Module azuread”
• Once installed you can run command “Connect-AzureAD” and enter user credentials once it asks for.
• Once you login, you can run command “Get-AzureADDirectoryRole”.
• From the output you can copy the object ID of Global administrator
• Run command “Get-AzureADDirectoryRoleMember -ObjectId "Paste the object ID of global admin that was copied earlier"
• You will get the list of users with global admin role assigned.

Now you can contact any global admin from the list and ask him/her to re-enable your account from the tenant.

Let me know if you have any further queries.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

Ivan Valadares 0 Reputation points

2023-06-05T12:09:30.1866667+00:00

C:\WINDOWS\system32> Get-AzureADDirectoryRole

Get-AzureADDirectoryRole : Error occurred while executing GetDirectoryRoles

Code: Authentication_Unauthorized

Message: User was not found.
JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2023-06-05T20:18:15.4866667+00:00
@Ivan Valadares

Thank you for following up on this!

Error:

Get-AzureADDirectoryRole : Error occurred while executing GetDirectoryRoles Code: Authentication_Unauthorized Message: User was not found.

When it comes to following your error, were you able to connect to your Azure AD tenant using Connect-AzureAD?

If you aren't able to Connect to Azure AD via PowerShell, and because you mentioned other co-administrators can access your resources, are you able to reach out to them to see if they can find a Global Admin to unlock your account within Azure AD?

Do you have any other colleagues or users that're a part of your Azure AD tenant that you can reach out to for assistance locating a Global Admin to unlock your account?

To hopefully help with the troubleshooting steps shared by Sandeep:

#Install the Azure AD Module Install-Module azuread #Connect to Azure AD Connect-AzureAD #Get all Azure AD Roles Get-AzureADDirectoryRole #Object ID of the Global Admin role Get-AzureADDirectoryRoleMember -ObjectId "69b5ca42-0a74-46b3-88cb-80e2faed914c"

I hope this helps!

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2023-06-06T17:32:13.7433333+00:00

@Ivan Valadares

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
Ivan Valadares 0 Reputation points

2023-06-20T12:23:22.05+00:00

@JamesTran-MSFT "You will have to contact global admin" -> I think I'm my global admin. This hotmail account have more than 20 years, and I subscribed azure portal with it and everything was working. Follow your steps:

PS C:\WINDOWS\system32> Connect-AzureAD

WARNING: Install the latest PowerShell module, the Microsoft Graph PowerShell SDK, for new features and improvements!

https://aka.ms/graphPSmigration

Account Environment TenantId TenantDomain AccountType

******@hotmail.com AzureCloud f8cdef31-a31e-4b4a-93e4-5f571e91255a User

PS C:\WINDOWS\system32> Get-AzureADDirectoryRole

Get-AzureADDirectoryRole : Error occurred while executing GetDirectoryRoles

Code: Authentication_Unauthorized

Message: User was not found.

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Your account has been locked. Contact your support person to unlock it, then try again.

2 answers

Your answer