Cannot report Phish Email

Dear @Jessica Riewoldt, 

Thank you for posting your question in the Microsoft Q&A forum.   

I understand how inconvenient it is when the "Report phishing" button suddenly disappears from Outlook. 

There are a few common reasons why the “Report phishing” button may be missing in Outlook:  

• User reporting may be disabled in your organization’s Microsoft 365 Defender settings. When the “Monitor reported messages in Outlook” option is turned off, the reporting experience (Report / Report phishing / Report junk) will not appear.  
• Your organization may be using a third‑party reporting add‑in instead of the built‑in Outlook reporting button.  
• Your Outlook app version may not support the feature.  

Since you did not specify whether your account is a work, school, or personal account, please try the following steps to help verify the issue:  

Note: Since your post is tagged for the new Outlook app, the instructions above reflect that version. If you are using classic Outlook or Outlook on the web instead, feel free to tell me and I will provide the exact steps. 

Option 1: Confirm your Outlook version supports "Report phishing"  

This feature only appears in supported Outlook versions. If you’re using an outdated or unsupported Outlook client, the Report phishing button won’t show. It’s available in the new Outlook for Windows, updated classic Outlook, Outlook on the web, and on Mac, iOS, and Android. 

Ensure your Windows operating system and New Outlook desktop app are fully updated.    

Option 2: Try Outlook on the web  

Testing on Outlook Web helps determine whether the issue is related to the desktop app or your account settings.   

Sign in at office.com > Apps > Outlook, then check whether the Report phishing option is available there.  

Option 3: Repair the Outlook app  

Repairing Outlook can fix corrupted files or misconfigurations that may prevent certain buttons or features from appearing.  

This article provides further guidance on the topic: Repair an Office application - Microsoft Support 

Option 4: Clear Outlook cache   

Clearing the cache removes outdated or corrupted temporary data that may cause the interface, such as the Report phishing button to not load correctly.  

Close the Outlook app completely.   

Open the Run dialog by pressing Windows + R.   

Type or paste the following command and click OK:   

olk.exe --devtools   

The new Outlook will open (you may need to sign in), and the DevTools window will appear.   

In DevTools:    

Click Application on the toolbar.   

Clear local storage cache: Under Storage, find https://outlook.office.com., under Local Storage, right-click it, and select Clear.   

Clear cookies: Under Cookies, locate https://outlook.office.com., right-click it, and select Clear.   

Close the DevTools window.   

Once completed, the cache for the new Outlook will be cleared. Please note this process removes temporary files, including saved login credentials, so you may need to sign in again.  

Option 5: Reinstall Outlook app  

Reinstalling ensures a completely fresh setup of Outlook, eliminating any lingering issues from previous installations.   

Uninstall Office apps, then reinstall them:   

Go to office.com > Apps > All apps > Install apps > Microsoft 365 apps > Apps & devices > Install Office.  

Option 6: Contact your IT admin to verify reporting settings  

For work or school accounts, the Report phishing feature may be disabled by your organization. Your IT admin can confirm whether these settings are enabled:  

Note: If you are an end-user, please reach out to your organization’s IT administrator to complete these steps.

Go to: https://security.microsoft.com  

Sign in with an admin account.  

Go to System > Settings > User reported settings.  

Select Monitor reported messages in Outlook and Use the built-in Report button in Outlook.  

As community moderators, we kindly ask for your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into performing deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.   

I hope this information is helpful. If you have any questions or need further support, please don’t hesitate to reach out at any time.  

Thank you for your patience and understanding.  

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