Add contacts to phone through Intune

Question

Add contacts to phone through Intune

Joakim Thor 5

short question. is there any way to add contacts to a phone through intune?

we have Intune set up for our phones. both iphone and android in our company and we would need a way to add all our employees contacts infromation on the phones. we are around 500+ in our company and we have people starting and quiting weekly so it would be really good to have a way to have our phones contacts list updated.

The only way i know how to add contact to a phone is to add them to your contact list in outlook and then sync it to the phone. but that is not a good solution because it doesn't update the list automatic and every user need to do it themself. doesn't microsoft have any good way to do this on? like a direkt connection to AAD and have a group there or some settings in exchange?

does anyone else have a best practice for this kind of thing? i can't be the only one with this question

Paweł Olszowski 0 Reputation points

2024-04-15T07:39:36.3733333+00:00

Do you have any solution to add a list of business phone contacts in Intune without any third party ?

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Paweł Olszowski 0 Reputation points

2024-04-15T07:39:36.3733333+00:00

Do you have any solution to add a list of business phone contacts in Intune without any third party ?

Answer 1

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Answer 2

Crystal-MSFT 53,986 Microsoft External Staff

@Joakim Thor, Thanks for posting in Q&A. Currently, the way to add contacts to a phone through Intune needs to be done using the Exchange Online service. Intune allows administrators to author device configurations that are specific to devices that have been enrolled in Intune. When a device is enrolled, it is managed through Intune and will follow the policies, settings, and configurations that have been set up through the Intune console.

Here are the high-level steps that can be taken to make this happen:

Open the Microsoft Endpoint Manager admin center and go to Devices > Configuration profiles > Create profile.
Select the platform (iOS, Android) for which you want to create the profile.
Select Settings > Exchange ActiveSync.
Configure the settings per your requirements. You need to enable the contacts sync option.
Assign the profile to a group of users.
Wait for the policy to take effect and for the contact sync to happen.

By using this method, the contacts can be updated automatically when new users are added or existing users are removed from the company.

References:

Hope the information can help.

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Crystal-MSFT 53,986 Reputation points Microsoft External Staff

2023-06-09T02:18:20.8866667+00:00

@Joakim Thor Hope things are going well. I am writing to see if the above information can help. if there's anything else we can help, feel free to let us know.
Casey Carpenter 0 Reputation points

2023-10-25T13:00:24.93+00:00

Unless there has been a major change since June, I don't nor have I ever seen any sort of control for Exchange ActiveSync. I currently have Contact sync done via Templates>Email with Exchange data sync set to Contacts only, and with that it only syncs the contacts staff had added in their Outlook Contacts list. It doesn't sync with our agency contact list which would alleviate so many headaches.
Marc García Martí 15 Reputation points

2023-11-07T15:04:41.6833333+00:00

Hello @Crystal-MSFT

Thanks for sharing how to distribute a policy using Intune. That is clearly needed to accomplish what the OP asked about, however, I don't think it fully addresses the initial scenario, or at least not my present scenario.

We have a process whereby our corporate contact details are populated in our on-premise Active Directory, and that information can be accessed through Outlook, and/or remote lookup from smartphones that have one of our corporate mailbox synced through Active Sync.

So, our users can look up the details of our corporate contacts when they intend to place an outgoing call. However, what we want to achieve, and I believe the OP wanted too, is a supported way to provision some sort of company managed contact book/list that can be distributed to company managed smartphones, wanting to solve the downstream scenario: remote caller identification when a phone call comes in the device, so that users can know before picking up the call, who is actually calling them, by leveraging device local lookup.

Of course, we are looking for a solution that ensures that in a way that users are not allowed to tamper with the content of that corporate contact book/list.

I've seen some 3rd parties that seem to offer a product that may solve this, but I wonder if those options are actually the best way forward, or if they are even supported at all.

What would be the M365 supported way (our mailboxes are deployed in Exchange Online) to offering our users a company managed corporate contact book/list, managed through Intune (although I don't think Intune is an essential piece)? Ideally I would rather do that without the need of a 3rd party, because it would require signing a 3rd party contract with a 3rd party actor and a 3rd party billing process, although I could survive if the only way forward was a 3rd party here.

I hope the ask is clearly defined but please reach back in case it isn't.

Thanks!
Marc García Martí 15 Reputation points

2023-11-16T13:42:57.3633333+00:00

Hi @Crystal-MSFT

have you had the chance to review the above? let me know if any additional explanation might be needed.

thanks

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Add contacts to phone through Intune

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