Hi Carolyn Huggins,
I can see that Q&A Assist has already suggested a few troubleshooting steps. If you’ve tried those and the issue is still not resolved, the next thing I’d recommend is performing an in‑place upgrade of Windows 10. This can help repair system files and refresh Windows without affecting your personal files or installed apps.
To proceed, please follow the steps below:
First, download the official Windows 10 Media Creation Tool from Microsoft.
Once the download is complete, open the tool and accept the prompts. When asked what you want to do, choose Upgrade this PC now.
During the setup, make sure the option Keep personal files and apps is selected. Then continue and allow the upgrade to complete. Your PC may restart several times so please let the process finish without interrupting it.
After the upgrade is complete, Windows should load normally and the system issues you were experiencing should be resolved.
*Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so.
If you need additional guidance, Microsoft also provides step‑by‑step references here: How to run an in‑place upgrade in Windows 10
Please take your time with this process, and feel free to reach out if you have any questions along the way. I’m happy to help.
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