Trouble creating new account

Hi KL Manzi

From your description, I understand that you’re trying to create a new Outlook.com/Microsoft account, but you're getting stuck at the "Let’s prove you’re human" step and it repeatedly tells you to try again.

I can see there’s already a Q&A Assist reply below your post. To avoid repeating it, have you already tried those suggestions)? If yes, please share what happens on the verification step.

Meanwhile, please try the following:

1. Try a different browser specifically

Switching to another web browser may bypass any compatibility issues with the current one. For example, moving from Firefox/Safari/Edge to Chrome.

2. Check Internet connection or try a different network

• Ensure that your internet connection is stable and not causing interruptions during the verification process.
• If possible, switch to a different internet connection (like a mobile hotspot) to rule out network-related issues.

3. Temporarily disable anything that interferes with verification pages

• If you have ad‑blockers, privacy extensions, or strict tracking protection enabled, try disabling them just for the sign‑up attempt (or use a clean browser profile).
• Clearing your browser's cache and cookies can help eliminate any stored data that might be causing issues.

4. Try creating account via mobile app

• Download Microsoft Outlook app on your phone
• Try creating account through the app instead of browser
• Sometimes this verification works better on a phone/tablet than on a PC browser

I truly hope this helps. Thanks for your understanding and please feel free to reach back if you need further assistance.

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The “Let’s prove you’re human” step is the CAPTCHA and verification stage of creating a Microsoft account. When it keeps looping, the usual workarounds are:

1. Use a different browser or InPrivate/Incognito window

• Open a private browsing session (InPrivate/Incognito) and go to the Microsoft sign-up page: https://signup.live.com.
• Try the sign-up again there; this avoids cached data and some extensions that can interfere with the CAPTCHA.

2. Try a different device or network

• If on a PC, try a phone or tablet, or vice versa.
• Switch from Wi‑Fi to mobile data (or another Wi‑Fi network). Some networks or IP ranges can trigger extra checks or temporary blocks.

3. Use an alternate sign-up method

• When creating the account, try using an email address instead of a phone number, or vice versa, if that option is shown.
• If a new email address is needed, first go to Outlook.com and select Create free account to get a new Outlook.com address, then complete the Microsoft account setup.

4. Wait and avoid repeated attempts

• Too many repeated attempts can trigger temporary protection blocks. If it keeps failing, stop trying for a while (up to a day) before retrying.

5. Make sure the email address is not reused

• If the email address was ever used before as a Microsoft account (even if closed), it cannot be reused. Use a different email address if that might be the case.

Once past the CAPTCHA, complete the remaining steps (name, region, birthdate, email verification) as prompted.

References:

• How to create a new Microsoft account
• How to check if your email address is a Microsoft account
• Troubleshoot Microsoft verification code issues