MB‑280: Customer Engagement Functional Consultant Study Guide

Exam MB-280 is the Microsoft Dynamics 365 Customer Experience Analyst exam. The official study guide and learning paths are available on Microsoft Learn.

Use these resources to prepare:

1. Official MB-280 study guide
   The study guide explains the exam purpose, skills measured, change log, and provides key preparation links such as how to earn the certification, exam scoring, exam sandbox, accommodations, and a free practice assessment.
   Start from the MB-280 study guide page and review:
   • Purpose of the exam and useful links (certification page, scoring, sandbox, accommodations, practice assessment).
   • Skills measured sections (for example, configuring Dynamics 365 Sales, Dataverse and model-driven apps, Customer Insights – Journeys, and extending Dynamics 365 Sales).
2. Self-paced training and learning paths
   From the MB-280 study guide, use the Get trained link:
   • “Choose from self-paced learning paths and modules or take an instructor-led course” for exam MB-280.
     This aggregates the recommended Microsoft Learn modules and learning paths aligned to the MB-280 skills.
3. Product documentation for MB-280 topics
   The MB-280 study guide points to core documentation sets that map to the exam skills:
   • Dynamics 365 documentation and learning modules: overall platform and app guidance.
   • Dynamics 365 Sales documentation: core sales, forecasting, product catalog, Sales Insights, Sales accelerator, sequences, and work assignment.
   • Dynamics 365 App for Outlook documentation: for the “Manage sales data and interactions in Outlook” skill area.
   • Dynamics 365 Customer Insights documentation: for Customer Insights – Journeys and events.
4. Community, Q&A, and videos
   Also from the MB-280 study guide:
   • Ask a question via Microsoft Q&A for product and exam-related technical questions.
   • Microsoft Dynamics Community for discussions and best practices.
   • Exam Readiness Zone and other Microsoft Learn shows for video-based exam prep.

To prepare efficiently:

1. Review the MB-280 skills measured section end-to-end to understand all topic areas and their weight.
2. Use the Get trained link to follow the recommended learning paths in order.
3. Deep-dive into the linked Dynamics 365 Sales, Dataverse/model-driven apps, and Customer Insights documentation for any weak areas.
4. Use the free practice assessment linked from the study guide to check readiness.

References:

• Study guide for Exam MB-280: Microsoft Dynamics 365 Customer Experience Analyst

Hi Jackline Chepkorir,

Thank you for reaching out to us on Microsoft Q&A forum.  

Please review the reference link provided below, which contains a comprehensive collection of topics related to Dynamics 365 Customer Engagement functional concepts and an overview. I encourage you to go through all the materials.

https://learn.microsoft.com/en-us/credentials/certifications/d365-fundamentals-customer-engagement-apps-crm/?practice-assessment-type=certification.

If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.

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