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remove someone from my block list in junk email settings

MALATESTA Bree [Amaroo Primary School] 40 Reputation points
2026-03-16T07:21:36.06+00:00

How do I remove one of my contacts from my block list in junk email settings? When I try to do it, then save it, its coming up with a notification "something went wrong"

Outlook | Web | Outlook.com | Settings
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Winnie-B 7,940 Reputation points Microsoft External Staff Moderator
2026-03-17T02:14:22.9333333+00:00

Hi MALATESTA Bree [Amaroo Primary School]

From your description, I understand how annoying it is when you try to remove a contact from your Blocked senders list but Outlook.com just shows "Something went wrong" instead of saving.

Have you tried the steps in the Q&A Assist reply yet? And are you using a personal Outlook.com mailbox (ends with @outlook.com/@hotmail.com) or a work/school mailbox in Outlook on the web?

Meanwhile, please try the following:

1, Add the sender to Safe senders (so mail won’t go to Junk)

  • Sign in to Outlook on the web
  • Go to Settings > Mail > Junk email, add the sender under Safe senders and domains, then Save.

2, Refresh the web session

To force a fresh session: please sign out of Outlook.com, close the browser, reopen it, sign back in, then try saving the change again.

Please let me know if the Save error continues so I can guide you further. Thank you for your time and understanding.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

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AI answer

2026-03-16T07:21:56.2866667+00:00

In Outlook on the web/Outlook.com, removing someone from the blocked list is done from Junk email settings:

  1. In Outlook on the web or Outlook.com, select Settings (gear icon).
  2. Select Mail > Junk email.
  3. Under Blocked senders (and Blocked domains, if needed), select the address or domain to remove.
  4. Select the Remove option (trash/delete icon).
  5. Select Save.

If “Something went wrong” appears when saving:

  1. Refresh the browser and try again.
  2. Try a different browser or an InPrivate/Incognito window to rule out extensions or cached data.
  3. Remove only one blocked entry at a time and save after each change.
  4. If the problem persists, wait a few minutes and try again in case of a temporary service issue.

To help ensure messages from this contact do not go to Junk in the future, add the contact to Safe senders:

  1. In Settings > Mail > Junk email, find Safe senders and recipients.
  2. Enter the contact’s full email address (for example, someone@example.com) in Enter a sender or domain here.
  3. Select Add, then Save.

Messages from addresses in Safe senders and recipients are never sent to the Junk Email folder, though server-side filters may still apply.

References:

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